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Aacim Zahiri
Directeur des opérations chez Digital4Business
Professional Background
Aacim Zahiri is an accomplished IT professional known for his extensive experience and expertise in operations management and service delivery within the information technology sector. Currently serving as the Director of Operations at Digital4Business, Aacim has made significant contributions to optimizing operational processes and enhancing client services. His leadership in managing teams and projects has driven substantial improvements in service efficiency and customer satisfaction across the organizations he has served.
Before his current role, Aacim served in various key positions that have honed his skills in managing service desks, service delivery, and operational excellence. His prior experience as the Service Desk Manager at Compagnie Francaise d'Informatique allowed him to implement robust systems to improve service delivery processes. As the Responsible for Service Provision at SECURINFOR, he was instrumental in ensuring that IT services met client needs and industry standards.
His adeptness in managing service delivery is further evidenced by his tenure as the Service Delivery Manager at Proservia - ManpowerGroup. In this role, he successfully led service delivery teams to achieve their operational goals and milestones. His experience at Help-Line as a Delivery Manager and at OSIATIS as the Operations Manager provided him with a comprehensive understanding of service management frameworks and client relationship management, all crucial for thriving in high-demand environments.
Education and Achievements
Aacim Zahiri's educational background is robust, featuring several certifications and specialized training that have equipped him with a solid foundation in IT service management and project management. He studied ITIL V3 and ITIL V2 at EXIN, gaining valuable insights into service management best practices that are essential for running efficient IT services. These certifications illustrate Aacim's commitment to continuous improvement and excellence in service delivery.
In addition to his ITIL certifications, he pursued formal education in project management at CEGOS, where he studied to become a project manager, further enhancing his skill set. His training as a Technical Specialist in Computer Maintenance at IPREC and his role as a Network Administrator at GRETA provided him with practical knowledge that complements his managerial capabilities. Furthermore, his certification from Easyvista in foundational IT knowledge demonstrates Aacim's well-rounded expertise in information technology.
Key Achievements
Throughout his career, Aacim Zahiri has achieved remarkable success in streamlining operations, enhancing service delivery, and fostering strong client relationships. His ability to lead teams effectively and implement service management frameworks has resulted in improved operational performance across multiple organizations.
Aacim’s forward-thinking approach, combined with his technical background and management acumen, positions him as a leader in the IT service management field. In his current role at Digital4Business, he continues to drive innovation and excellence in service delivery, contributing to the organization's growth and success in a competitive landscape.
His journey reflects a dedication to lifelong learning and professional development, as evidenced by his extensive certifications and training. Aacim Zahiri stands out as a dynamic leader within the IT sector, consistently leveraging his skills to bridge technology with business needs, fostering environments that encourage growth and customer satisfaction.
