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Abigail Lorden Leonhard

VP & Publisher, Hospitality Technology. Co-Founder, Restaurant Technology Network

Abigail Lorden Leonhard is a prominent figure in the hospitality technology sector, serving as the Co-Founder of the Restaurant Technology Network (RTN). This organization focuses on uniting restaurants and suppliers to address industry challenges and drive standards development.

In addition to her role at RTN, she is the Vice President and Publisher of Hospitality Technology magazine, where she has established herself as a key member of the hospitality technology community. Her work involves strategic brand leadership and deep expertise in technology trends affecting hotels and restaurants.14

Lorden Leonhard's contributions have made her a significant influencer in the intersection of technology and the restaurant industry, helping to shape discussions around innovation and best practices.23

Highlights

Jun 20 · linkedin

A few of my favorite ideas from the one-and-only Geoff Alexander, CEO of Wow Bao, shared on stage in an interview with Angela Diffly at #MURTEC Executive Summit Canada:

💡 On #darkkitchens: While every kitchen has an area that is dark, Wow Bao is flipping the script from dark kitchen to #deliverykitchen. It drops any negative connotation and talks about what #restaurants are really aiming to do: make use of under-utilized #kitchen space to get food to consumer when and where they want it. "We see 'delivery kitchen' as the direction the industry is moving."

💡 On #AR/#VR: You're wearing #meta googles, and you order Wow Bao in the VR game. While you're reaching for the food from the vending machine, the doorbell rings and DoorDash has your Wow Bao.

💡 On #embracinginnovation: Our job as leaders is to lead. If you're thinking about today, your business isn't moving forward. Your team is relying on you to be planning for the future. Now, you can't do everything tomorrow. You have to only do what is right for your brand, and do one thing really well before you start doing the next thing. It has to not only work for your consumer, but it has got to work for your employees.

Hospitality Technology Restaurant Technology Network #restauranttechnology

Jun 20 · linkedin

Canadian consumers have weighed in on when, where and how #restauranttechnology influences their dining-out habits, and Hospitality Technology has the scoop!

💡 56% say that reliable and secure #WiFi influences their choice of where to dine. 💡 49% are willing to pay more for #offpremises food (delivery, drive-thru, curbside) when the restaurant uses technology solutions that provide good experiences. 💡 72% say they prefer to order food directly from the restaurant versus via a #thirdpartydelivery (17%). Only 11% don't care. Why? They cite lower fees, better order accuracy. WOW!

Robert Firpo-Cappiello (Editor at Hospitality Technology) and KELLY HIGGINSON (CEO at Restaurants Canada) discuss the results of the HT's Canadian Customer Engagement Technology Study, live at MURTEC Executive Summit Canada https://lnkd.in/esyieFZy #murtec

Related Questions

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Abigail Lorden Leonhard
Abigail Lorden Leonhard, photo 1
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Location

Hackettstown, New Jersey, United States