Sign In

Adam Brooks

Experience Manager, Certifications at Forrester

Adam Brooks is an Experience Manager for Certifications at Forrester.12 He holds a Bachelor's Degree from the University of Rhode Island. In his role at Forrester, Adam is likely involved in managing and developing certification programs for Customer Experience (CX) professionals.12

Forrester offers various CX certifications, including:

  1. Customer Experience Certification
  2. Customer Experience Leadership Certification
  3. Customer Journey Mapping Certification

These certifications cover topics such as CX transformation, cross-functional relationships, Voice of the Customer programs, experience design, and CX measurement.1 They are designed to help professionals align on core best practices and execute CX goals within their organizations.1

The certifications are typically delivered online, self-paced, and mobile-friendly, consisting of six competency-based modules that participants have 60 days to complete.2 They include a mix of short-format videos, podcasts, webinars, case studies, and hands-on exercises.2

As an Experience Manager for Certifications, Adam Brooks likely plays a key role in overseeing these programs and ensuring they provide value to participants in advancing their CX skills and knowledge.12

Highlights

Jan 17 · forrester.com
Certifications For CX Professionals - Forrester
Jan 17 · forrester.com
Forrester Training Certification - Develop Strategic Leadership Skills
Dec 16 · forrester.com
The Forrester Customer Experience Certification
Dec 3 · forrester.com
Forrester Certification helps teams move faster, together.
Adam Brooks | Valley of the Sun J
Oct 11 · apmdelivers.com
Meet APM Senior Operations Division Leader, Adam Brooks!
Jul 12 · techtarget.com
10 top customer experience certification programs - TechTarget

Related Questions

What are Adam Brooks' main responsibilities as an Experience Manager at Forrester?
How did Adam Brooks transition from APM to Forrester?
What certifications does Adam Brooks hold?
What is Adam Brooks' educational background?
How has Adam Brooks' experience at APM influenced his work at Forrester?
Adam Brooks
Adam Brooks, photo 1
Adam Brooks, photo 2
Add to my network

Location

Boston, Massachusetts