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Adam Brooks

Experience Manager, Certifications at Forrester

Adam Brooks is an Experience Manager for Certifications at Forrester.12 He holds a Bachelor's Degree from the University of Rhode Island. In his role at Forrester, Adam is likely involved in managing and developing certification programs for Customer Experience (CX) professionals.12

Forrester offers various CX certifications, including:

  1. Customer Experience Certification
  2. Customer Experience Leadership Certification
  3. Customer Journey Mapping Certification

These certifications cover topics such as CX transformation, cross-functional relationships, Voice of the Customer programs, experience design, and CX measurement.1 They are designed to help professionals align on core best practices and execute CX goals within their organizations.1

The certifications are typically delivered online, self-paced, and mobile-friendly, consisting of six competency-based modules that participants have 60 days to complete.2 They include a mix of short-format videos, podcasts, webinars, case studies, and hands-on exercises.2

As an Experience Manager for Certifications, Adam Brooks likely plays a key role in overseeing these programs and ensuring they provide value to participants in advancing their CX skills and knowledge.12

Related Questions

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Adam Brooks
Adam Brooks, photo 1
Adam Brooks, photo 2
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Location

Boston, Massachusetts