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Adam Avramescu
VP Customer Education @ Personio - Author of "Customer Education" Book - Co-host of CELab Podcast
Adam Decker is a seasoned professional with a strong background in customer education, currently leading Slack's enterprise customer learning function.
In 2019, Adam released the book 'Customer Education: Why Smart Companies Profit by Making Customers Smarter', showcasing his expertise in the field (http://www.customereducationbook.com).
He has a rich experience in curriculum/instructional design, content strategy & development, people & process management, customer success & enablement, documentation, knowledge management, online community, SaaS, software training, Web and mobile optimization strategy, customer service, as well as management & coaching skills, with a keen interest in measurement & evaluation.
Adam's professional journey includes significant roles such as VP of Customer Education & Engagement at Personio, Director of Enterprise Customer Learning & Enablement at Slack, Head of Customer Education & Training at Checkr, Inc., Director of Optiverse Community & Customer Education at Optimizely, Manager of Training Content & Evaluation at Kasasa, Content Developer, Instructional Designer for the Emerging Leaders Program at Enspire Learning, and Associate Editor at That Other Paper.
He is the co-host of the podcast 'CELab: The Customer Education Lab', available on various platforms like Apple, Google, Spotify, and Stitcher (http://customer.education), where he shares insights and expertise in the customer education domain.
Adam also leads the Bay Area Customer Education Meetup, offering a platform for customer educators and enablement professionals to connect and learn from each other.
Adam Decker studied at Grapevine High School and pursued a Bachelor of Arts with English Honors in Rhetoric & Writing at The University of Texas at Austin, achieving a remarkable 4.0 GPA.
His extensive industry exposure spans marketing tech, fintech, HR, and edtech, showcasing his versatility and adaptability to various sectors.
