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Adriana Torres

Senior Vice President, Global Head of Customer Support at Oracle

Adriana Torres is a senior executive at Oracle Corporation, serving as Senior Vice President and Global Head of Customer Support for Hospitality and Food and Beverage.12 With over 30 years of experience in various industries, including energy, finance, and technology, Torres is known for her expertise in operations management, customer service, and customer experience.1

Career Highlights

  • Joined Oracle in 2016 to lead the implementation of a new support model for the hospitality industry, overseeing operations generating half a billion dollars.1
  • Previously held leadership positions at British Petroleum, Citigroup, and Visa.1
  • At Citigroup, rose to Managing Director, Global Contact Center Head, overseeing operations in 45 countries with a $900M P&L.1
  • At Visa, served as Senior Vice-President, Global Customer Care Services Head, developing customer experience strategies for 2.2 billion Visa cardholders.1

Education and Achievements

  • Holds an M.C.S. in Management Information Systems from Nova Southeastern University, an M.B.A. in International Business Administration from Florida Atlantic University, and a B.S. in Organizational Development from Universidade Estadual de Campinas.1
  • Completed a Ph.D. in Philosophy with an emphasis in International Business from the International School of Management in Paris, France in 2023.2
  • Recipient of numerous awards, including the Powerful Women of the Bay Award and the Executive Excellence Award from Great Minds in STEM.2
  • Named to the HITEC 100 Most Influential Hispanic in Technology for five consecutive years and inducted into the HITEC Hall of Fame in 2023.23

Community Involvement

  • Board member of the Hispanic IT Executive Council (HITEC) since 2018.2
  • Board member of Grameen America, a nonprofit supporting low-income Latina entrepreneurs.2
  • Advocate for diversity, equity, and inclusion in the technology industry.2

Highlights

Jan 1 · hitecglobal.org
HITEC Inducts Alvaro Celis, Adriana Torres and Marcelo ...
executive excellence - Adriana Torres - Technica Magazine

Related Questions

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Location

Orlando, Florida, United States