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Aggy Caraso

Belong Commercial & Vendor Management l Change-maker l Telstra Brilliantly Connected Women l D&I passionate

Professional Background

Aggy Caraso is an accomplished professional with a remarkable career spanning various leadership roles across the telecommunications and business support industries. Her extensive experience at Telstra has equipped her with a wealth of knowledge and a robust skill set that sets her apart in today's competitive landscape. Currently, she serves as the BCW Lead for the Philippines at Telstra, where she is responsible for leading cross-functional teams and driving business objectives that align with the company’s strategic vision.

Prior to her current role, Aggy's leadership journey at Telstra has seen her undertake several pivotal positions, including Managing Partner, Channel Support Lead, Complaints Manager, and Deployment Lead. In every appointment, she showcased exceptional management skills, strategic thinking, and a keen ability to foster relationships both internally and externally.

Her career also includes significant experience at Teleperformance, where she held the role of Compliance Manager. In this capacity, Aggy was instrumental in ensuring that the company adhered to industry regulations and internal governance standards, further enhancing her expertise in compliance and quality assurance within the business process outsourcing sector.

Aggy is known for her ability to motivate teams and push for excellence. Her leadership style emphasizes collaboration and innovation, ensuring that every project she leads is not just successful but also meaningful in terms of team engagement and customer satisfaction.

Education and Achievements

Aggy Caraso's academic foundation is rooted in a Bachelor of Arts in International/Global Studies from the esteemed Liceo de Cagayan University. This educational pathway equipped her with critical analytical skills and a global perspective which has been invaluable in her professional endeavors.

Her educational background has played a significant role in her approach to problem-solving and strategic planning within multi-faceted roles she has held throughout her career. In addition to her academic qualifications, Aggy’s relentless pursuit of continuous learning has enabled her to keep abreast of the latest trends and best practices in business management and telecommunications, ultimately driving her success.

Achievements

Throughout her career, Aggy has achieved numerous milestones that showcase her leadership acumen and commitment to excellence. As BCW Lead for Telstra in the Philippines, she has spearheaded various initiatives aimed at improving operational efficiency, enhancing customer experience, and fostering a culture of innovation within her teams.

Aggy’s strategic direction while serving as Managing Partner at Telstra empowered her team to exceed performance metrics while maintaining high levels of customer satisfaction. Her work as Complaints Manager further honed her ability to handle complex customer issues, turning potential challenges into opportunities for growth.

Aggy's tenure at Teleperformance as Compliance Manager demonstrated her capability to integrate compliance processes seamlessly into business operations, reflecting her understanding of the importance of adhering to industry standards in enhancing a company's reputation.

With her robust background and proven track record, Aggy Caraso continues to be a vital asset in her current role, driving significant contributions to Telstra’s objectives and serving as an inspiration for aspiring leaders in the industry.

Related Questions

How did Aggy Caraso's education in International/Global Studies shape her career in telecommunications?
In what ways has Aggy Caraso contributed to improving operational efficiency at Telstra as BCW Lead?
What strategies did Aggy Caraso implement while serving as Managing Partner at Telstra to achieve high performance metrics?
How does Aggy Caraso approach team motivation and customer satisfaction in her roles?
What are Aggy Caraso's key learnings from her experience as Compliance Manager at Teleperformance and their impact on her career?
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Location

Metro Manila, National Capital Region, Philippines