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Aisha Amjad

Director of Customer Success at ActionIQ | X-Twilio | X-Looker

Aisha Amjad is the Director of Customer Success at ActionIQ, a position she started in 2022.2 She is an experienced professional in the customer success field with a background in finance, having earned her degree from the University of Washington.

Professional Experience

Aisha has over 7 years of experience in the tech industry, specializing in customer success roles. Her career trajectory includes:

  • Current Role: Director of Customer Success at ActionIQ (2022-present)23
  • Previous Positions:
    • Enterprise Customer Success Manager - Strategic Accounts at Twilio (2020-2021)4
    • Roles at Cloudera and Localytics3

Skills and Expertise

Aisha is known for her expertise in customer success management, particularly in the tech sector. She has experience working with various high-profile companies, including unicorns like Twilio, Amplitude, Mixpanel, and Slack.5

Online Presence

Aisha maintains an active professional presence online:

  • She has over 500 connections on LinkedIn1
  • Her LinkedIn username is aishaamjad
  • She occasionally shares updates about her career milestones on the platform2

Additional Interests

Beyond her professional role, Aisha contributes to the customer success community by sharing insights and experiences. She runs a blog called "Between Two Churns" on Substack, where she interviews top customer success managers in the tech industry.56

Highlights

May 16 · linkedin

ActionIQ is hiring a Senior Engagement Manager, please reach out to me if interested.

Jul 11 · linkedin

For this blog post, I interviewed Akshata Mehta, a Strategic CSM at VMware, who helped redesign the CS onboarding process to make it more remote-friendly and focused on new hires. The team faced two main challenges: 1) bridging skill set gaps through onboarding and 2)address the emotional stress of remote onboarding.

To address these challenges, Akshata and her team implemented a four-phase onboarding program. This onboarding program was designed for continuous improvement, with feedback loops and iterations based on new hires' input. The ultimate goal was to make new hires feel at home within the company, fostering a sense of community, reducing isolation, and improving happiness and retention.

My hope is that this blog post encourages you to identify gaps in your own onboarding processes and suggests implementing similar changes to create a positive onboarding experience.

Related Questions

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Aisha Amjad
Aisha Amjad, photo 1
Aisha Amjad, photo 2
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Location

New York, New York, United States