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Aishvinder Singh Siviya
Assistant Operations Manager | 8x Certified | Six Sigma, Zendesk, HubSpot Certified | Project Management | Customer Success
Professional Background
Aishvinder Siviya currently serves as the Assistant Operations Manager at Teleperformance, where she is leading an innovative project focused on AI-driven enhancements designed to elevate the performance of a robust customer support team consisting of 200 members. Aishvinder's expertise is supported by her certification credentials, which include Six Sigma, Project Management, and advanced proficiency in Zendesk Customer Service. Her methodical analytical approach allows her to fine-tune operational processes, ensuring that performance metrics not only meet but exceed industry standards.
Prior to her current role, Aishvinder made significant strides at Blep as the Operations Manager. There, she implemented effective strategies to optimize operational workflows, maximizing productivity and efficiency. Her experience as a Project Manager at ClayStack allowed her to further deepen her knowledge and expertise in Web3 technologies, where she addressed the unique challenges and opportunities brought forth by the evolution of digital ecosystems and decentralized platforms. A conversation about Aishvinder is incomplete without mentioning her dedication to staying at the forefront of industry trends, particularly in the realm of Web3 innovations.
Before transitioning into operations management, Aishvinder showcased her diverse skill set as a Radio Jockey at Radio Mirchi, where she engaged audiences with compelling content. This role honed her communication skills and ability to connect with diverse listener demographics. Furthermore, her experience as a Voice and Accent Trainer at Teleperformance equipped her with pedagogical techniques that effectively shaped customer interactions and service delivery standards. She began her career in customer service, serving as a Technical Support Executive, followed by a position as a Customer Support Executive at Teleperformance, where she laid a solid foundation in customer engagement.
Throughout her career, Aishvinder has demonstrated her capability to adapt to various roles, leveraging her experiences to shape a more holistic understanding of operational dynamics in customer service environments.
Education and Achievements
Aishvinder's educational journey began with a High School Diploma from Little Wonders Convent School, which laid the groundwork for her subsequent professional development. While she may not have pursued higher formal education, her achievements through industry-recognized certifications stand as a testament to her commitment to continuous learning and professional excellence. Particularly, her Six Sigma certification has equipped her with the tools necessary to implement quality improvement processes, while her Project Management certification allows her to lead teams and projects effectively. Her Zip maturity in using Zendesk for customer service management allows her to optimize workflows and enhance customer satisfaction.
Through her extensive operational experience and her focus on Web3, Aishvinder is continually enhancing her skill set to align with the demands of a rapidly evolving digital landscape, positioning herself as a thought leader in customer support strategies.
Achievements
Aishvinder has cultivated a career marked by notable achievements that underscore her versatility, dedication, and effectiveness as an operations manager and project leader. Some key achievements include:
- Successfully overseeing an AI-driven enhancement project that improved operational efficiency within the customer support team at Teleperformance, resulting in heightened team performance and customer satisfaction.
- Implementing effective operational strategies and improvements during her tenure as Operations Manager at Blep, which yielded significant productivity gains.
- Leading Web3 initiatives at ClayStack, where she was instrumental in navigating the complexities of decentralized technology to foster innovative customer support solutions.
- Recognized for her exceptional communication skills and audience engagement while working as a Radio Jockey at Radio Mirchi, demonstrating an ability to connect with a wide range of individuals.
- Leveraging training experience as a Voice and Accent Trainer to improve team communication standards which directly benefitted customer interactions.
Ultimately, Aishvinder Siviya exemplifies the keen integration of technical knowledge and operational excellence, enabling her to navigate, innovate, and thrive within the fast-paced world of customer service operations. Her continuous quest for knowledge in emerging technologies, particularly Web3, keeps her on the cutting edge of operational strategy development, making her an invaluable resource in any team.
tags':['AI-driven project','Assistant Operations Manager','Blep Operations Manager','ClayStack Project Manager','Six Sigma Certification','Project Management Certification','Zendesk Customer Service','Web3 technologies','Social Media Marketing','Customer Support Strategies','Radio Jockey','Voice and Accent Training','Technical Support Executive','Customer Support Executive'],
