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Alan Quayle

Programmable Telecoms / Communications Expert

Alan Quayle is a Programmable Telecoms / Communications Expert based in Berkeley Heights, New Jersey, United States.1 He is the owner of Alan Quayle Business & Service Development, a consultancy that helps start-ups, technology providers, and service providers build profitable businesses and services.1 With over 33 years of experience, Quayle has a deep understanding of new technologies and market credibility in the telecommunications industry.1

Quayle is passionate about telecommunications and has founded several initiatives:

  1. TADHack: The largest telecoms-focused hackathon.1
  2. TADSummit: The longest-running event focused on programmable communications.1

His career highlights include:

  • Founder and VP Sales and Business Development at Teltier (2001-2003)1
  • Managing Partner Telecommunications Practice at Cambridge Technology Partners (1999-2001)1
  • Director of Corporate Strategy/Business Development at Lucent (1998-1999)1
  • Principal Engineer at BT (1990-1998)1

Quayle has received recognition for his contributions to the industry, including the SIMCON Award for Empowering the Next Generation in March 2020.1 His work has influenced various aspects of telecommunications, including:

  • Development of fiber-to-the-home technologies2
  • Digital video compression technologies that enabled platforms like YouTube and Netflix2
  • Democratizing the telecoms industry through programmable telecoms2

Alan Quayle holds a MEng (Masters of Engineering), MBA, and is a Chartered Engineer (CEng), MIET, and MIEEE.2

Highlights

Aug 7 · linkedin

Podcast 83: TADSummit Innovators, Lyle Pratt, #Vida

https://lnkd.in/ekkmN4xw

I've known Lyle Pratt since @BetterVoice, over one decade ago. Lyle will be presenting at TADSummit in October.

Better Voice, a Sinch company was acquired by Inteliquent, a Sinch company (now Sinch) in May 2016. Its core retail and white label products continue to operate. They enabled small businesses to easily create a customized phone or voicemail system, BeterVoice was one of the first web-based phone systems.

BetterVoice was initially built on Twilio's API. As BetterVoice grew they moved to FreeSWITCH, and built out the platform focused on small and medium business needs through a channel.

The thing that always impressed me with Lyle is the go to market focus. It steered the platform's development. They focused on ensuring their service solves the problem in a way that's easy for the customer to adopt. For example, recognizing the importance of channel for the #SME to implement easily and have someone local to help.

Through Lyle's time in Inteliquent and Sinch he realized many of the platforms he's built. For example, #IVR (Interactive Voice Response) are going to be replaced by #LLMs (Large Language Models) over the next 5 years.

This led him to found Vida that provides lifelike and #realistic #AI #voice and messaging agents for #SMBs, #SMEs, #Developers, and #Individuals via its in-house proprietary platform. Answer calls and texts with AI that always works and is never busy.

Lyle framed the current status of LLMs with #hallucinations as simply it's a new employee and training takes time. Things are rapidly improving within the core frameworks as well as performance improvements from training, guard rails, prompt engineering, integrations with industry specific platforms, etc. For the constrained use cases SMB face, it's good enough today.

Vida uses FreeSWITCH, #Drachtio, and OpenAI. Because of the #GTM focus its built with partner management from the get-go to make it easy for #UCaaS (e.g. NetSapiens a Crexendo Company) to adopt. Use cases include #plumbers, #tree #services, #car servicing, and #healthcare. With integrations into the most used scheduling and industry specific software like Cox Automotive Inc. and athenahealth.

Restating a point Karel Bourgois from Voxist made a couple of years ago at TADSummit, the models are getting to the point that S2T (Speech to Text), LLM, and T2S (Text to Speech) have become a highly performant atomic unit. There is no need to have english text in the middle when voice is used, its #intent and #response immediately within the model.

Vida is going to be fun to monitor, they've hit the ground running. With a clear plan on complementing #UCaaS platforms with a built for purpose AI agent. We'll have an update from Lyle at TADSummit in October, where you can ask him questions directly. tadsummit.com

Jul 12 · linkedin

CXTech Week 28 2024 News and Analysis

https://lnkd.in/eAmi6p-v

Covered this week: Twilio's Authy Incident Programmable Communications and #Industry40 Refining the Voxist Whitepaper Congratulations to Kevin Britt on BT Group's #A2P #SMS fraud reduction #Vida Unveils #AI #Voice Agent Platform People, Gossip, and Frivolous Stuff

Matthew D. Smith, Karel Bourgois, Enri Marini, fieldcloud SAS, Voxist, Strolid, Inc., Thomas McCarthy-Howe, Ken Herron, Giovanni Tarone, iBASIS, #ChaosComputingClub, #ShinyHunters, IdentifyMobile, Google, Amazon, Meta, Microsoft, Amazon Web Services (AWS), Telegram Messenger, Airbnb, FedEx, DHL, TADSummit, Commify, Infobip, Sinch, Stour Marine, Vonage, Webex CPaaS Solutions, TADSummit, Lyle Pratt, Digerati Technologies, Inc. (OTCQB: DTGI), Andy Woollard, Salvador Diaz, IRC, Kevin Evans☁️, Jeroen de Rooij, Michael Riemer

Related Questions

What inspired Alan Quayle to start TADHack?
How has Alan Quayle's work impacted the telecoms industry?
What are some notable projects Alan Quayle has worked on?
How did Alan Quayle's career evolve from BT to independent consultancy?
What are the main goals of TADSummit?
Alan Quayle
Alan Quayle, photo 1
Alan Quayle, photo 2
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Location

Berkeley Heights, New Jersey, United States