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Aleksey Mikhnov

IT ENTERPRISE APPS at Genesys

Professional Background

Aleksey Mikhnov is a seasoned professional with over 15 years of extensive experience in both global and enterprise-level companies. His diverse background has afforded him the valuable opportunity to define and implement web solution requirements through a user-centered design approach (UX/UI). Aleksey has expertly conducted numerous usability tests, A/B tests, heuristic reviews, and user acceptance testing (UAT), showcasing his strong analytical and evaluation skills.

During his career, Aleksey has played a critical role in coordinating and supporting the implementation of various Content Management Systems (CMS) and Customer Relationship Management (CRM) solutions. He is well-versed in executing migrations and deployment upgrades, particularly with regards to Adobe Experience Manager (AEM), OpenText/Vignette, as well as Salesforce in both its Classic and Lightning infrastructures.

In addition to his expertise in web solutions and user experience, Aleksey has led implementations of key financial modules, including Concur and Workday Expenses. His project management expertise is supported by recognized credentials, including Scrum Master Certification, Certified Usability Analyst (CUA), and KT Certification, all of which validate his professional capabilities in managing complex projects effectively.

Aleksey’s roles have often required him to spearhead global and multi-regional project initiatives while collaborating with key stakeholders across various business units. His experience encompasses working closely with Marketing, Business Units, Creative Services, UX, IT, Human Resources, and Legal teams, utilizing Agile methodologies, particularly the Scrum framework, as well as traditional Waterfall and hybrid Software Development Lifecycle (SDLC) methodologies. This versatility speaks to his adaptability and commitment to delivering successful project outcomes.

His proficiency extends to both in-house development solution processes and the implementation of vendor-delivered applications. Aleksey has led Knowledge Transfer (KT) and Request for Proposal (RFP) processes for a variety of enterprise-level Software as a Service (SaaS) and cloud-based solutions, with project scopes ranging from $30K to over $20M. Furthermore, he has established Key Performance Indicators (KPIs) and regularly reported findings to executive teams, emphasizing his dedication to performance measurement and improvement.

Education and Achievements

Aleksey Mikhnov holds a Bachelor of Science degree in Information Systems and Technology Management from the University of California, Santa Cruz. His academic journey provided him with a solid foundation in technology management, preparing him for a successful career in the IT and business systems sector. Additionally, he achieved a certification as a Certified Usability Analyst (CUA) through Human Factors International, which further honed his skills in user experience design and usability testing.

His educational credentials are complemented by a strong track record in various organizations throughout his career. Aleksey has held multiple key positions, including his work at Genesys as a member of the IT Enterprise Applications team, where he contributed significantly to the enterprise's application landscape. Prior to his current role, he served as the EMEA Business Relationship Manager and Lead Technical Business Systems Analyst (Consultant) at NEKLO LLC.

His previous experience includes serving as a Senior IT Business Systems Analyst at Driscoll's and a Project Manager/Web Architect (Consultant) at NEKLO LLC. Aleksey has also made notable contributions as a Senior Business Analyst (Consultant) at Western Digital and has been involved in various capacities at Seagate Technology, where he worked as a Senior Program/Project Manager, Senior Business Analyst, and even began his journey as a Web Developer. This broad experience across various roles and organizations underscores Aleksey's adaptability and skills in navigating the complexities of the IT and business landscape.

Achievements

Aleksey Mikhnov’s career is distinguished not just by his longevity in the industry, but by the tangible achievements he has accomplished along the way. His leadership in implementing both web solutions and financial systems showcases a unique blend of technical and project management skills that are highly sought after in today's fast-paced digital environment.

Aleksey's strategic involvement in the KT and RFP processes for multimillion-dollar enterprise solutions demonstrates his capability to handle high stakes projects while helping organizations make informed decisions that align with their strategic goals. His focus on establishing KPIs reflects a commitment not just to project delivery but to maintaining accountability and measuring success, which is vital in today's data-driven world.

Overall, Aleksey Mikhnov stands as a testament to the impact that skilled professionals can have in the fields of IT and business systems. His extensive experience, combined with his strong educational background and proven track record of success, makes him a great asset to any organization seeking to navigate the complexities of technology implementation and user experience design.

Related Questions

How did Aleksey Mikhnov develop his expertise in user-centered design and usability testing?
What challenges did Aleksey face while coordinating CMS and CRM implementations at global companies?
In what ways has Aleksey's experience in Agile methodologies influenced his project management style?
How has Aleksey utilized his Scrum Master Certification in his projects?
What notable projects has Aleksey completed during his tenure at Genesys and other organizations?
Aleksey Mikhnov
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Location

San Francisco Bay Area