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Álex Castro

Customer Relationship/CX/CS/SAAS/MRR/SFC®

Álex Castro is a highly experienced professional in the technology industry, specializing in internet innovation and holding various roles in the commercial sector like Sales Executive, Customer Success, and Customer Experience. His expertise lies in managing complex account conversion processes and developing client success strategies for both large corporations and startups. With a background in business management, he excels in business process strategies related to SaaS, ERP, B2B, B2C, CRM, and Apps. Alongside this, he has a proven track record in capacity building through Training, Systems Deployment, Business Process Consulting, and Customer Relationship Management (After Sales). Currently, he serves as the Customer Success Manager at ASIS and previously held the position of Head of Customer Success at Isuccess.

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Location

São Paulo, São Paulo, Brazil