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Alex Farmer

2021 Top 25 Customer Success Influencer - VP of Customer Success at Cognite - Founder of Customer Success Excellence - The Customer Success Awards

Alex Farmer is a seasoned Go-To-Market executive with extensive experience in customer success and sales leadership. Here's a detailed overview:

Professional Experience

Current Roles:

  • Chief Revenue Officer at Nezasa (September 2023 - Present)
  • Chief Customer Officer at Nezasa (September 2022 - Present)
  • Founder of Customer Success Excellence
  • Founding Member of CS Angel

Previous Positions:

  • Vice President of Customer Success at Cognite (August 2020 - September 2022)
  • VP European Sales & Customer Success at Incopro (March 2019 - August 2020)
  • Head of Customer Success at Sage People (October 2016 - September 2018)

Education

  • Bachelor's Degree from Tufts University
    • Major: Political Science
    • Minors: Entrepreneurial Leadership Studies, Asian Studies
    • Graduated Cum Laude (2008 - 2012)

Professional Achievements

  • Customer Success Influencer
    • 2023 Top 25 Customer Success Influencer
    • 2022 Top 50 Customer Success Influencer
    • 2021 Top 25 Customer Success Influencer
    • 2020 Top 100 Customer Success Strategist

Personal Notes

Notably, he recently shared a personal milestone of completing a citizenship ceremony in London1, and is currently building a travel tech company at Nezasa.23

Highlights

Dec 5 · linkedin

Delighted to share a brief case study about our success with Guidde at Nezasa

We've created countless AI-generated videos and knowledge base articles created from quick video recordings using Guidde. These videos are then linked to tasks in our Rocketlane onboarding projects, added to Zendesk knowledge base articles, and embedded in-product using Pendo.io.

Impact: reducing customer time to value by 50%

Read more here: https://lnkd.in/dryjkUvX

Most importantly, kudos to Mário Soares for leading this great work!

#customersuccess #ai

Related Questions

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Alex Farmer
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Location

London, England, United Kingdom