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Alex Yupanqui

Chief Customer Success Officer - Hiring for some great opportunities, contact me for details 👍

Alex Yupanqui is a pre-sales and customer success executive with a passion for empowering teams to efficiently collaborate and drive business growth. His expertise lies in rapidly expanding and enhancing pre-sales organizations, particularly with early-stage companies. Specializing in hiring, team building, peer mentoring, coaching, solution sales, enablement, Spanish sales, public speaking, ITIL, machine learning, artificial intelligence, NLP, chat bots, and virtual agents. Alex has a track record of building successful pre/post sales teams in high-growth environments through strategic hiring and fostering trust among team members. He emphasizes team development through peer enablement and coaching, collaborating across all business functions to prioritize customer success, and excelling in solution selling by emphasizing value. With a focus on technical wins, Alex has secured accounts across Federal, Fortune 500, and Latin America. He has established industry-leading NPS scores and high POC success rates by implementing competitive evaluation processes. Additionally, Alex has developed a Customer Success platform to assess customer health based on adoption and success metrics. Alex is a technical expert in machine learning, AI, NLP technology, orchestration, automation solutions, and the ServiceNow platform; he is fully proficient in delivering technical content in Spanish. Alex has a background in computer engineering and has held various leadership roles, including Chief Customer Success Officer, Head of Pre-Sales, Director of Solution Consulting, Solutions Architect, and Sales Engineer, contributing to companies like Espressive, ServiceNow, Hewlett-Packard, BDNA Corporation, Mercury Interactive, and Accenture. He is also a former board member at Nuestra Casa and a member of the Society of Hispanic Professional Engineers.

Highlights

Jul 23 · PRNewswire
Espressive Barista is the First AI-based Employee Self-Service Solution to Automate Processes While Maintaining Compliance - PRNewswire
Jul 23 · PR Newswire
Espressive Barista is the First AI-based Employee Self-Service ... - PR Newswire
Espressive Barista is the First AI-based Employee Self-Service ... - PR Newswire
Alex Yupanqui
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Location

Milpitas, California, United States