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Alexandru Jijian
CX Strategic Advisor / Expert / CX Presales Manager at SAP
Professional Background
Alexandru Jijian is an accomplished Customer Experience expert with a remarkable career spanning various dimensions of Digital Advertising, Marketing, and Commerce. With his vast expertise, he stands at the forefront of digital transformation initiatives, skillfully managing large-scale projects that resonate across multiple industries. Currently, Alexandru is proudly leading the Customer Experience (CX) Presales Team at SAP for Central & Eastern Europe, where he oversees operations across 18 countries, communicates in 12 languages, and relentlessly champions a team of dedicated professionals. His leadership approach has not only shaped the team dynamics but has also significantly enhanced the customer experience landscape in the region.
With a background that uniquely combines technical knowledge and practical applications in customer engagement, Alexandru has demonstrated an exceptional ability to integrate innovative digital strategies into existing business processes. Previously, he has also served as the Customer Experience Presales Team Lead, emphasizing his capabilities in managing and executing complex projects while ensuring client satisfaction during the presales phase. His experience as a C4/HANA Senior Presales Specialist showcases his prowess in technical solutions, enhancing SAP's reputation as a leader in customer experience technologies.
Education and Achievements
Alexandru Jijian’s educational foundation has been instrumental in shaping his impressive career. He started his academic journey at Gheorghe Vrinceanu National College in Bacau, where he majored in Programming and Computer Programming. This early exposure to programming set the stage for his future endeavors in technology and digital solutions.
Further honing his technical skills, Alexandru pursued a degree in Electronics and Telecommunications Engineering at Universitatea „Politehnica” din București. This academic background has not only equipped him with advanced technical knowledge but also a strategic mindset essential for navigating today's rapidly evolving digital landscape.
Throughout his career, Alexandru has held several diverse positions, showcasing his adaptability and holistic understanding of the customer experience ecosystem. As the Omni-Channel Strategy Director at Evozon, he significantly contributed to creating seamless customer journeys across various platforms, demonstrating his ability to merge strategic direction with operational execution. His earlier roles, such as Sales Manager and Marketing Manager at Internetcorp, provided him with a solid foundation in understanding both sales and marketing dynamics, ensuring a well-rounded expertise in customer engagement strategies.
Community Involvement and Personal Interests
In addition to his professional pursuits, Alexandru Jijian is also known for his passion for electronics and the arts. In his spare time, he enjoys repairing electronics, a hobby that not only allows him to apply his technical skills but also deepens his appreciation for the intricacies of technology. Furthermore, he is an avid vinyl collector, often sharing his love for music with friends and colleagues. This blend of technical ingenuity and artistic expression reflects his multifaceted personality and underscores his belief in the importance of a well-rounded life.
Whether he’s discussing digital transformation or sharing tips on electronics repairs, Alexandru’s friendly and open demeanor makes him approachable and a great conversationalist. He happily engages in discussions about his interests, which only adds to his charm as a professional and an individual.
Conclusion
Alexandru Jijian is not only a leader in Customer Experience but also a dedicated professional who seamlessly blends technical expertise with strategic insight. His journey from a programmer to a recognized expert in digital advertising and commerce is a testament to his commitment to excellence and continuous learning. As he continues to lead the Customer Experience Presales Team at SAP, his contributions in Central & Eastern Europe position him as a key player in enhancing customer satisfaction and driving innovation in the region. Alexandru's story is one that inspires those around him, and his warm disposition and eagerness to share knowledge make him a revered figure in both his professional arena and personal circles.
