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Alexsandro Finco

Partner Experience Manager / CRM Customer Experience Ambassador Lead – Americas at SAP

Professional Background

Alexsandro Finco is a highly accomplished IT professional with over 25 years of extensive experience in the field. His notable expertise encompasses technology management, primary incident management, and application support across global operations. From his early roles in tech support to his current leadership position, Alexsandro has continuously demonstrated a strong commitment to project deliverables and an impressive ability to troubleshoot and solve complex problems. He has excelled in various capacities throughout his career, particularly in providing top-tier support to manufacturing applications and infrastructure coordination.

Currently serving as a Partner Experience Manager and CRM Customer Experience Ambassador Lead for the Americas at SAP, Alexsandro leverages his skills in communication and leadership to manage intricate projects and enhance customer satisfaction. His journey includes previous positions such as Partner Services Advisor, Environmental Engineer, and Tech Support Specialist, primarily at Dell and SAP. With a focus on metrics, proactive customer engagement, and problem resolution, Alexsandro has fostered robust relationships with clients and contributed to the success of numerous IT projects.

He has also played a critical role in coordinating conference calls and engaging with globally distributed teams to restore services promptly. His willingness to travel and adapt to new environments showcases his commitment to achieving project objectives and fostering business growth.

Education and Achievements

Alexsandro's academic foundation stems from his studies in Computer Science at the prestigious Universidade do Vale do Rio dos Sinos in 2004. This educational background provided him with essential knowledge and skills that he has applied throughout his significant career in IT.

Among his professional achievements, Alexsandro is certified in ITIL V3 Foundation, having earned this recognition through EXIN in 2013. This certification reflects his understanding of the IT Service Management framework and enhances his capability to lead teams effectively and manage service delivery in a global environment. Additionally, his skills in project management are supplemented by his preparation for the PMI exam, showcasing his commitment to continuous professional growth and excellence in project management.

Apart from formal education and certifications, Alexsandro has honed his communication and leadership skills. His specialties include assertive communication, successful negotiations, diction, oratory skills, and the ability to work independently or as part of a team. He is known for maintaining excellent interpersonal relationships, contributing to collaborative environments that drive results and foster innovation.

Alexsandro's proactive nature and strong logical skills in addressing technical challenges have made him an invaluable asset in every organization he has been part of. He is driven by a deep desire for results and places a high value on customer experience, ensuring that all project deliverables are met with the utmost quality and efficiency.

Throughout his career, Alexsandro has worked extensively within prominent organizations, including:

  1. SAP
    • Partner Experience Manager / CRM Customer Experience Ambassador Lead – Americas
    • Former Partner Experience Manager
    • Formerly Partner Services Advisor - SAP Customer Experience Topic Owner (LAC)
  2. Dell Computadores do Brasil Ltda.
    • Formerly Environment Engineer
    • Formerly Pilot Coordinator
    • Formerly Technical Support Specialist
  3. ABYZ Tecnologia da Informação
    • Formerly Tech Support Specialist
  4. Terra
    • Formerly SAN Supervisor

Across these roles, Alexsandro has amassed valuable insights into the intricacies of IT infrastructure, application support, and customer service management. His extensive experience allows him to navigate complex situations with a focus on delivering solutions that meet organizational goals and customer needs.

Achievements

Some of Alexsandro Finco's key achievements throughout his distinguished career include:

  • Successfully leading and managing application support for global manufacturing segments, thereby ensuring uninterrupted services and enhancing operational efficiency.
  • Establishing effective communication channels between distributed teams to address and resolve incidents in a timely manner, thereby improving overall service and client satisfaction.
  • Contributing to significant projects in the realm of infrastructure coordination, demonstrating his ability to adapt to varying environments and challenges.
  • Earning his ITIL V3 Foundation certification, underscoring his expertise in IT service management methodologies.
  • Preparing for and pursuing PMI certification, reflecting his commitment to enhancing project management skills and capabilities.

Conclusion

With a rich career characterized by robust professional experiences and a perennial drive for excellence, Alexsandro Finco continues to make significant contributions to the IT landscape. His extensive knowledge, coupled with exceptional communication and leadership skills, not only empowers those around him but also guarantees the successful execution of critical projects. Alexsandro's journey is an inspiring testament to the power of commitment, adaptability, and proactive problem-solving in the technology sector.

Related Questions

How did Alexsandro Finco develop his expertise in application support and services management?
What strategies does Alexsandro Finco employ to manage global distributed teams effectively?
In what ways has Alexsandro applied his ITIL certification to enhance service delivery at SAP?
How has Alexsandro's education in Computer Science influenced his professional career in IT?
What has been Alexsandro Finco's approach to ensuring a strong customer experience in his roles?
Alexsandro Finco
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Location

São Leopoldo, Rio Grande do Sul, Brazil