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Almar Ruisch

Scaling Professional Services

Almar Ruisch is a seasoned tech professional with over 15 years of experience, specializing in operational and strategic SaaS leadership. Currently serving as the VP Professional Services at Bynder, a leading enterprise DAM provider, Almar oversees service strategies across EMEA markets. His role involves collaborating with various departments like Sales, Product, Customer Success, Engineering, and Support to ensure effective customer onboarding and satisfaction. He leads a team of Customer Onboarding Managers delivering onboarding, implementation, and technical services to SMBs, Enterprises, and Strategic clients. Almar's responsibilities extend to Data Services, Technical Success Management, and offering Subject Matter Expertise to support internal teams. He drives optimization endeavors to enhance service portfolio management processes, tools, and metrics, ultimately boosting customer satisfaction, retention, and adoption rates. Almar's professional journey includes navigating startups to global enterprises, managing teams through growth phases, economic fluctuations, mergers, exits, and organizational restructuring. He excels at devising and implementing go-to-market strategies, fostering team development, and utilizing data-driven approaches for decision-making. Almar holds a Master of Science in Persuasive Communication and a Bachelor's degree in Human Psychology from reputable universities. Fluent in English, Dutch, and German, Almar Ruisch brings a wealth of expertise in change management, team coaching, and breaking down organizational silos.

Almar Ruisch
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Location

Amsterdam, North Holland, Netherlands