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Alyona Medelyan 🇺🇦

Scaling customer feedback analysis with AI | Thematic CEO and Co-Founder

Alyona Medelyan, Ph.D., hails from Ukraine and is the CEO and Co-Founder of Thematic. With a background in Artificial Intelligence, her academic work has garnered recognition from 3,500 researchers globally. Driven by a vision to revolutionize customer feedback analysis, she leveraged AI to develop Thematic, earning acclaim from industry giants like LinkedIn, Atlassian, and DoorDash. Alyona's impact extends to billions of users worldwide. Alongside her husband, she co-founded Thematic. Alyona holds a PhD in Computer Science from The University of Waikato and has a diverse educational background that includes German Linguistics and Computational Linguistics from The University of Freiburg. Formerly associated with prestigious organizations like Forbes Technology Council, Entopix, and Pingar, she has also interned with Google and European Media Laboratory, showcasing her strong professional trajectory.

Highlights

Jun 13 · linkedin

This is such a nice touch! Tata planted a tree on my behalf as a thank you for hosting a Lunch and Learn session on “Demystifying AI for VoC”.

Thank you to Tata Group and all of the attendees!

#VoiceOfTheCustomer #VOC #Tata

This is such a nice touch! Tata planted a tree on my behalf as a thank you for hosting a Lunch and L
Feb 28 · linkedin

A customer once told us this feature made him feel like a hero!

That feature is called “Summaries” and it’s the most commonly used tool of Thematic customers.

In this clip with Gregorio Uglioni of the CX Goalkeeper Podcast I explain what it is and how it works.

#CXTools #VoCInsights #CXManagement #CustomerFeedbackAnalysis #DataAnalysis

Alyona Medelyan 🇺🇦
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Location

Auckland, Auckland, New Zealand