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Amanda L.

Lead Customer Support and Care Extraordinaire - Advocate of Equality, Diversity and Bridging the Gaps!

Amanda L. is a highly driven and ambitious leader with a diverse skill set and specialty knowledge. She is dedicated to continuous learning, mentorship, and bridging cross-departmental gaps in Customer and Technical Support, Success, and Experience for online and offline platforms, SaaS, B2B, and CRM.

With a background that includes working with renowned companies like Airbnb, ShopKeep by LightSpeed, and TaskRabbit, Amanda has a proven track record of making a lasting impact on Support teams through her unique Leader/Mentor approach.

Amanda excels in influencing, motivating, and enabling others to contribute to organizational success. She focuses on empowering individuals and teams to recognize and utilize their strengths effectively, fostering collaboration and bridging gaps between departments.

In addition to her leadership skills, Amanda possesses expertise in Senior Tiered Technical, Hardware, and Networking Setup, Support, and Troubleshooting. She is adept in Online/Offline Fraud Analysis and Investigation, as well as managing Exorbitant Damage and Property Claims, Disputes, and Resolutions.

Amanda holds educational qualifications in General Education Diploma, Certified Nursing Assistant, and General Studies from Umpqua Community College, as well as an Associates Degree with 2.5 years completed in General Studies from Rogue Community College. Her professional experience includes roles such as Dispatch Service Lead, Tasker - Independent Contractor, Senior Advisor - Leadership, Customer Care Advisor, Customer Care Manager, Trust and Safety Specialist - Senior, and Lead Program Specialist.

Related Questions

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Amanda L.
Amanda L., photo 1
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Location

Canby, Oregon, United States