Sign In

Ambika Roos

Director of Product @ VA | Public Benefit Tech | Wharton MBA

Ambika Roos is a seasoned leader with a strong background in building digital products that have a positive impact on communities.

With extensive experience in civic tech, Ambika has successfully guided teams in implementing human-centered design and agile methodologies to develop products that enhance access to essential services including health, education, and anti-poverty initiatives.

During her tenure at American Express, Ambika managed scrum teams to introduce customer-centric messaging features for millions of users, showcasing her proficiency in product management and team leadership.

Ambika's portfolio includes collaborations with renowned organizations such as UNICEF, Google, Sesame Street, and the Gates Foundation, where she worked on branding, website development, and crafting digital experiences.

Her expertise extends across sectors, enabling her to effectively align business objectives from nonprofit, public, and private sectors with various team functions to drive successful outcomes.

Ambika's accomplishments have been widely recognized through prestigious awards and accolades in the industry.

She holds a Master of Business Administration (MBA) from The Wharton School, complemented by a Bachelor of Arts (BA) from Brown University, and additional studies in Architecture from the Architectural Association.

With a rich professional history, Ambika has held key roles at reputable organizations including the U.S. Department of Veterans Affairs, U.S. Department of Labor, and Ad Hoc LLC, among others, where she contributed significantly in product management and strategic leadership capacities.

Highlights

Oct 30 · linkedin

I recently joined the U.S. Department of Veterans Affairs as Product Director for Veteran Experience Services, after a year leading product at DOL (https://lnkd.in/eT8nc2h4)!

My new team manages dozens of products that help veterans access and manage their public benefits – tools for healthcare enrollment, multi-channel customer support, and improved digital experiences across VA.gov and the VA Mobile App (which I helped create and launch 2 years ago and has since had 1M+ downloads, with a 4.8 🌟 App Store rating!).

I'm thrilled to be reuniting with many amazing friends, like Sophie Myers, Alex Taylor, Nguyet Cindy P., Patrick Vinograd, Brian Gryth – and to get to meet so many incredible new colleagues as well.

Oct 22 · linkedin

I've spent the last year as Head of Product at the US Department of Labor, Office of Unemployment Insurance Modernization. Launched in the aftermath of surging pandemic unemployment, our team had a $2B mandate to transform the technology through which millions of people apply for and manage their unemployment benefits across 53 states and territories.

Here are just a few highlights of what we accomplished:

  • Improved mobile usability: https://lnkd.in/ejkS58Jk
  • Online and in-person identity proofing via partnerships with Login.gov and USPS: https://lnkd.in/eqatfbcK
  • Guidelines on core user experience metrics: https://lnkd.in/ehsfnXYC
  • Envisioned how to use tax data for income verification - https://lnkd.in/esU7G2Bn
  • Streamlined claim status tracking: https://lnkd.in/eWB3_q39
  • Promoted use of plain language: https://lnkd.in/eJAMs9w4

I’m really proud to have built and been a part of of our wonderful team - Larry Bafundo, Liz Striegel, Nguyet Cindy P., Alyssa Levitz, Joanne Esteban, Dave Guarino, Justin Lai, Julie Sutherland, Nicole Fenton, Nikki Zeichner, Franklin Farmer, PMP, Sylvie Williams, Emilia Ndely-Ogundipe, Kate Garklavs, Kevin Parker, Claire McKenna - and of our partnerships with DOL IT and UI program teams.

Ambika Roos
Add to my network

Location

Miami, Florida, United States