Sign In

Anderson Fernandes

CX Process Coordinator na RecargaPay

Anderson Fernandes is a professional with a strong background in People Management, focusing on activities supervision, KPI monitoring, and feedback formalization.

He possesses extensive experience in customer service processes and fraud prevention, having actively participated in multiple projects and received recognition through various awards.

Anderson is well-versed in project management, monitoring, and training, along with the utilization of quality tools such as Pareto analysis, Ishikawa diagrams, and 5Ws, as well as process mapping through Flowcharts and the development of SOPs (Standard Operating Procedures).

His expertise extends to methodologies like DMAIC, PDCA, FMEA, POKA YOKE, LNT, and LEAN, coupled with proficiency in generating reports and dashboards using BI tools like Microstrategy, Sales Force, Zendesk, and MiniTab.

Educationally, Anderson Fernandes pursued a Master of Business Administration (MBA) in Project Management from the University of São Paulo and a Tecnologo degree in Information Technology with a thesis focusing on enhancing online purchase penetration and security at the Faculdade de Tecnologia de São Paulo.

In terms of professional experience, Anderson has held roles such as CX Process Coordinator at RecargaPay, Senior projects and processes at iFood, Coordenador de processos at 99, Analista de Processos e Projetos Pleno at MercadoLivre.com, Supervisor de equipe de monitoria at MercadoLivre.com, and Assistente de treinamento at MercadoLivre.com.

Anderson Fernandes
Add to my network

Location

Guarulhos, São Paulo, Brazil