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André van der Goot

Sr. Customer Success Manager at ROBINHQ.COM (part of CM.com)

André van der Goot is a Senior Customer Success Manager with over 10 years of experience in Online and SaaS solutions.1 He currently works for CM.com, a global tech company, where he focuses on Service solutions such as Chatbot, Customer Service Platform, and Generative AI.1 His current portfolio contains 1.25M Euro's ARR.1

André's career path in Customer Success began in 2018 at Kolibri, where he introduced the Customer Success concept to the organization.1 Prior to this, he worked in various roles including Virtual Assistant and Account Manager, which laid the foundation for his transition into Customer Success.1

In his personal life, André is a father of two and has been with his partner for over 20 years.1 He has overcome challenges such as burnout and depression, which led him to prioritize self-care and mental health.1

At CM.com, André is involved in internal projects, including launching an internal knowledge base for the global CSM team and a Virtual CSM for clients, both based on their own Generative AI solution.1 He is also strategically involved in optimizing the company's CSM models.1

André's approach to Customer Success emphasizes curiosity, patience, empathy, and strategic thinking.1 He advises new Customer Success Managers to prioritize, ask questions, listen actively, and understand the goals of their customers.1

Highlights

Jan 1 · b2idigital.com
Kolibri Global Energy, Inc. Profile on B2i Digital
Nov 20 · uncabulldogs.com
Cackovic and van der Goot Earn Big South All-Conference Honors
Sep 17 · kolibrienergy.com
Kolibri Global Energy: Home
Monday Guest Andre van der Goot-Y3-W17 | CS Middle East
Monday Guest Andre van der Goot-Y3-W17 | CS Middle East
Meet the Marketer: Introducing Andre van den Assum

Related Questions

What inspired you to transition from account management to customer success?
How did you overcome burnout and depression in your career?
What are some key challenges you faced when introducing customer success at Kolibri?
Can you share more about your role at CM.com and how it differs from your position at Kolibri?
What strategies do you use to manage a high-touch, low-touch, and tech-touch CSM model?
André van der Goot
André van der Goot, photo 1
André van der Goot, photo 2
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Location

Nijmegen, Gelderland, Netherlands