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Ccxp Andrea Krohnberg

Customer Experience & Engagement Leader - Transforming CX into Business Results

Andrea Krohnberg, CCXP, is a dedicated customer experience expert with a passion for driving tangible business results through exceptional CX strategies.

With a background in Business with a focus on Marketing and General Management from the University of Minnesota, Andrea has honed her skills in customer-centricity, strategic planning, change management, and innovative thinking.

As the Global Director of Customer Experience at Kelly, Andrea has successfully led CX discipline establishment, strategy development, and cultural transformations across various industries including Health & Wellbeing, Non-Profit, Loyalty programs, Travel & Hospitality, Financial Services, Manufacturing, and Automotive.

Andrea's leadership has contributed to remarkable achievements like driving $1.5MM annual growth, increasing retention rates by 8% through behavior modification programs, and fostering a 13+ net promoter growth within the first 90 days of implementing voice of customer initiatives.

Her personalized loyalty strategy resulted in a substantial $36MM incremental revenue for her organization.

Andrea's career progression includes pivotal roles such as Associate Vice President of Customer Experience Strategy & Insights at U.S. Bank, Senior Director of Customer Experience & Engagement at YMCA of the North, and Marketing Director/Engagement Strategist at BI Worldwide.

With a deep understanding of how organizational culture shapes customer experiences, Andrea is dedicated to leaving a positive and lasting impact on the communities she serves.

Her core values of integrity, relationship building, analytical problem-solving, and operational excellence drive her to create customer-centric teams and foster growth-oriented cultures.

Andrea Krohnberg's relentless motivation to prioritize the customer in every aspect of business, coupled with her expertise in influence, results-driven decision-making, and futuristic thinking, sets her apart as a transformative leader in the field of customer experience.

Ccxp Andrea Krohnberg
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Location

Minneapolis, Minnesota