Sign In

Andreas Fleschurz

Customer insight based transformation consulting for service organisations.

Professional Background

Andreas Fleschurz is a seasoned professional with extensive experience in customer service and management, particularly within the telecommunications and postal industry sectors. With a rich background that spans various roles, he has built a reputation for excellence in delivering customer support and driving service improvements across organizations. Currently, Andreas serves as the Director at Wir Kunde OG, where he utilizes his diverse skill set and experience to enhance client relationships and service management.

Before his current role, Andreas held significant positions that have honed his expertise in customer care and operations management. He was the Managing Director and Owner at Wir Kunde SC e.U., a role that allowed him to combine his entrepreneurial spirit with his passion for customer satisfaction. His leadership skills were further demonstrated during his tenure as the Vice President of Customer Care at T-Mobile, where he was pivotal in optimizing customer service operations and enhancing customer experiences. Additionally, Andreas's experience as the Leiter Kundenservice at Österreichische Post AG underscores his capacity to manage large teams and develop effective customer service strategies in a high-demand environment.

Throughout his career, Andreas has shown an unwavering commitment to enhancing customer experiences while also focusing on operational efficiency. His ability to navigate complex challenges and deliver impactful results has made him a respected figure in his field.

Education and Achievements

Andreas Fleschurz's educational background includes studies at both the Technical University of Vienna (TU Wien) and the Vienna University of Economics and Business (Wirtschaftsuniversität Wien / WU Wien). Such a diverse education has provided him with a solid foundation in both technical and business disciplines, equipping him with the unique blend of skills necessary for understanding and improving customer service operations.

His combination of academic knowledge and extensive experience in the industry has led to numerous achievements throughout his career. At T-Mobile, Andreas played a crucial role in overhauling customer care strategies, which significantly improved customer retention rates. Under his leadership at Österreichische Post AG, he effectively managed customer service initiatives that enhanced the overall efficiency and satisfaction levels of postal services. His direction at Wir Kunde OG continues to reflect his dedication to these principles, solidifying his reputation as an expert in customer service leadership.

Achievements

  • Successfully led customer care strategies at T-Mobile that resulted in improved customer satisfaction metrics.
  • Developed and implemented operational efficiencies while serving as Managing Director at Wir Kunde SC e.U.
  • Enhanced team performance and customer experience initiatives as Leiter Kundenservice at Österreichische Post AG, contributing to increased service excellence.
  • Currently driving innovative customer service solutions at Wir Kunde OG, focusing on the modern needs of clients in a dynamic market.

Related Questions

How did Andreas Fleschurz's education at TU Wien and WU Wien shape his career in customer service?
What strategies did Andreas Fleschurz employ as Managing Director of Wir Kunde SC e.U. to improve customer satisfaction?
In what ways has Andreas Fleschurz influenced customer care practices at T-Mobile?
What are the main goals Andreas Fleschurz aims to achieve in his current role as Director at Wir Kunde OG?
How has Andreas Fleschurz's experience at Österreichische Post AG contributed to his understanding of customer service dynamics?
Andreas Fleschurz
Add to my network

Location

Vienna, Vienna, Austria