Sign In

Andrew Rogers

Director of TI Development at Mattersight

Andrew Rogers is a technology professional with extensive experience in the call center and customer experience industry. He currently serves as the Director of R&D for Enlighten AI Routing at NICE, a position he has held since October 2021.1 Prior to this role, he was the Director of TI Development at Mattersight, a division of NICE Ltd, from December 2019 to October 2021.1

Rogers has a strong background in contact center technologies, networking, and IT services. His career highlights include:

  1. Leading teams responsible for research and development of new ACD integrations.1
  2. Managing DevOps teams and tools used in development and automated build/testing pipelines.1
  3. Working with various ACD platforms such as Avaya, Cisco, Genesys, Aspect, inContact, and Interactive Intelligence.1
  4. Deploying the first Cisco Cloud CCaaS (Contact Center as a Service) platform in North America.1

Based in Cedar Park, Texas, Rogers has held several leadership positions in companies such as Carousel Industries, eLoyalty, and Cheap Tickets.1 His LinkedIn profile indicates that he is dedicated to improving customer experience through technological innovations in the call center industry.1

Highlights

Feb 4 · hrdive.com
EEOC names Andrew Rogers acting general counsel - HR Dive
Meet the New Mountain West Executive Director! - Breakthrough T1D
Andrew Rodgers - Odgers Berndtson
Nov 11 · spglobal.com
Andrew Rogers | S&P Global
May 16 · patents.google.com
WO2016187149A1 - Virtual assistant in a communication session

Related Questions

What are Andrew Rogers' main responsibilities at NICE Ltd?
How has Andrew Rogers contributed to the development of AI routing technologies?
What is Andrew Rogers' background in contact center technologies?
How did Andrew Rogers transition from the non-profit sector to the tech industry?
What are some notable projects Andrew Rogers has led at NICE Ltd?
Andrew Rogers
Andrew Rogers, photo 1
Andrew Rogers, photo 2
Add to my network

Location

Cedar Park, Texas, United States