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Andy Bird

Experienced Product Leader and Vice President of Product at Concentrix

Andy Bird is the Vice President of Customer Experience (CX) at AVANT Communications, where he leads initiatives focused on Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and AI technologies. With over 26 years of industry experience, Bird has held various leadership roles that have significantly influenced product development and customer experience strategies across multiple organizations.

Before joining AVANT in March 2024, Bird served as the Vice President of Product at Concentrix. His extensive background includes leading teams in the development of several CCaaS platforms, including pioneering work on generative AI interaction systems. Bird's career has been marked by a strong emphasis on product management, innovation, and customer-centric strategies, which he continues to apply at AVANT to enhance the customer experience.123

Bird is based in Frisco, Texas, and enjoys hobbies such as off-roading and working on his 6th Gen Bronco in his personal time.1

Highlights

Jun 7 · linkedin

An incredible conversation with Brian Nichols and Tom Milligan HSG CX without the BS! This is worth a listen.

Apr 18 · linkedin

In this Technology Insights podcast, the AVANT Analytics team, including AVANT CSO and Analytics Managing Director Alex Danyluk, and Engineering Practice Leads Andy Bird (CX), Chip Hoisington (Cloud/Colo), and Stephen Semmelroth (Security), dive into the state of disruption in technology. Together, they discuss the latest trends in Cloud, Colocation, Connectivity, Security, CX, UX, and much more.   Listen in for a fast-paced discussion on how the industry is rapidly transitioning from legacy environments to the future. Get ready, because this episode will be a whirlwind!

Download the State of Disruption 2024 Report here >> https://lnkd.in/gz3uCFNR

AVANT Website >> https://lnkd.in/gkPgtrPe

Related Questions

What are Andy Bird's key achievements in his 26-year career?
How has Andy Bird's experience with generative AI interaction platforms influenced his approach at AVANT?
What specific strategies does Andy Bird use to enhance customer experience at AVANT?
How does Andy Bird balance his professional and personal life?
What are some notable projects Andy Bird has led in the past?
Andy Bird
Andy Bird, photo 1
Andy Bird, photo 2
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Experience

Vice President of Product at Concentrix since March 2021
Director of Product Management CCaaS at Lifesize, May 2019 - March 2021

Education

EMBA, Business and Technology from Quantic School of Business and Technology, 2021 - 2022; Bachelor's of Science Degree (B.S.), Economics from University of Utah, 1995 - 1998

Location

Frisco, Texas, United States