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Andy Burns
Director of Participant Engagement | Outreach, Enrollment, Customer Service
Andy Burns is a professional with a background in economics and law, holding a BA from the University of Chicago and a JD from UC Hastings. With extensive experience in the non-profit sector, Andy served as the Director of Participant Engagement at SF-Marin Food Bank, where he led teams focusing on outreach, enrollment, customer service, and home-delivery services.
During his tenure at SF-Marin Food Bank, Andy successfully increased the Home-Delivered Groceries program's capacity from 13,000 to over 60,000 deliveries per month, particularly crucial during the Covid pandemic. He collaborated with last-mile delivery providers like DoorDash and Amazon, securing over $1 million in-kind donations. Andy also implemented an integrated enrollment and customer service system to enhance the client experience and facilitate easier access to food assistance in San Francisco and Marin counties.
Driven by a mission to improve access to food assistance, Andy is passionate about mentoring staff, building external relationships, and utilizing data for decision-making. He brings a unique blend of analytical, legal, and managerial skills to his roles, focusing on optimizing performance and enhancing operational efficiency. Andy's overarching goal is to contribute positively to the world and increase the universal 'goodness quotient.'
Highlights
Hello all. I did start an Instagram account to document my travels. Here is the link:
Greetings friends and colleagues. You may have noticed that, after more than eight years at the SF-Marin Food Bank, I left last week. I love the Food Bank. All my colleagues there, from top to bottom, are as dedicated as I am to alleviating the suffering caused by a lack of resources in general and food in particular. I am proud of the work we have done - and what I have done - and am very proud to have worked alongside, shoulder-to-shoulder, with such incredible colleagues.
But I turn 60 this year and I am choosing to do something I have been dreaming about for years: Setting out on a hike along the route of an old Roman road called the Via Egnatia. It runs from Durres, Albania to Istanbul, approximately 700 miles, and goes through Albania, North Macedonia, Greece, and Turkey. Carpe diem, indeed.
When I return in mid-July, I will be jumping back into the job market. Both seniors and food security have always been great concerns of mine and so I am interested in hearing about opportunities in those areas. I am also wondering, with my last 8 years of working life, whether I should aim to have a greater impact - by this I mean efforts to reduce income inequality. If you hear of some efforts in this area, please let me know as this is a passion.
See you again in July.
