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Andy Krier

Director of Product Management at ServiceNow

Andy Krier is a seasoned product management professional currently serving as the Director of Product Management at ServiceNow, a position he has held since March 2022.1 With over 15 years of experience in the tech industry, Krier has built a strong career focused on delivering consumer-grade experiences and solving complex problems.

Career Progression at ServiceNow

Krier's journey at ServiceNow began in May 2018 when he joined as a Senior Product Manager.1 He quickly advanced through the ranks:

  • Senior Product Manager (May 2018 - July 2019)
  • Principal Product Manager (August 2019 - March 2020)
  • Senior Manager of Product Management (March 2020 - March 2022)
  • Director of Product Management (March 2022 - Present)

Previous Experience

Before joining ServiceNow, Andy Krier held several leadership positions:

  • Director of Product Development at ServiceChannel (2016-2018)
  • Director of Product Development at Big Sky Technologies, Inc. (2014-2016)
  • Product Manager at Big Sky Technologies, Inc. (2005-2014)

Education

Krier's educational background includes:

  • Bachelor of Fine Arts in Music from California Institute of the Arts (2002-2004)
  • Web Publishing Certificate from UC San Diego (2008)
  • BFA in General Education from California State University, Long Beach (2000-2002)

Expertise and Focus

Andy Krier is known for his expertise in:

  • Delivering consumer-grade experiences
  • Product strategy and development
  • Agile methodologies
  • UX/CX solutions
  • Team leadership and management

His current role at ServiceNow involves leading product management initiatives, with a particular focus on integrating advanced technologies like GenAI into IT Service Management solutions.23

Highlights

Oct 4 · servicenow.com
9/23/22 - Better Together: Workforce and Process Optimization
9/23/22 - Better Together: Workforce and Process Optimization

Related Questions

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Andy Krier
Andy Krier, photo 1
Andy Krier, photo 2
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Experience

Director of Product Management at ServiceNow since March 2022
Senior Manager, Principal & Senior Product Manager at ServiceNow; Director of Product Development at ServiceChannel; Big Sky Technologies, Inc.

Education

Bachelor of Fine Arts in Music from California Institute of the Arts (2002-2004), Web Publishing Certificate from UC San Diego (2008), BFA from California State University, Long Beach (2000-2002)

Location

San Diego, California, United States