Sign In

Anthea Price

Service Operations Lead at UBDS

Professional Background

Anthea Price is an accomplished manager with an impressive track record spanning over 20 years in the Information Technology (IT) sector. With a specialization in Service Operations and Service Management, Anthea has demonstrated exceptional leadership capabilities while navigating through various roles in renowned outsourcing companies. Her vast experience includes managing large Operational Centers, encompassing functions related to Service Desk operations, engineering functions, and overseeing teams of Service Delivery Managers.

Currently serving as an Interim Senior Technical Operations Manager at the Department for Work and Pensions (DWP) since September 2019, Anthea has played a key role in revolutionizing site reliability engineering (SRE) practices within the organization. By focusing on the design and implementation of Agile methodologies, she has contributed to enhancing operational efficiency and improving the integration of technology in service delivery. As a pivotal figure in Hybrid Cloud Services, she is responsible for managing incident, problem, change, and risk processes across major cloud platforms, including Microsoft Azure and Amazon Web Services (AWS).

Education and Achievements

Anthea's educational journey began at St. Aelreds High School, where she laid the foundation for a lifelong pursuit of knowledge and excellence. While specific details regarding higher education are not highlighted, her extensive practical experience and professional development over the years underscore a commitment to continuous growth in the realm of IT.

With a career characterized by a series of significant roles, Anthea’s previous positions include serving as the Service Operations Lead at UBDS, where she further honed her skills in managing large-scale operational teams. Before her current role at DWP, she made notable contributions as the Senior Operations Technical Manager and the Hybrid Cloud Services Delivery Manager at DWP Digital. Anthea’s tenure at DWP has seen her spearheading crucial initiatives that foster SRE best practices and promote a collaborative environment centered around Agile techniques.

Her earlier experiences include impactful roles such as Service Management Consultancy for ISO27001 & 9001 delivery at Refero, as well as serving as Interim Head of Service Management in a contract role with Together, a financial organization. She has also made considerable contributions at Block Solutions, where she served as Client Services Lead and as Head of Service Delivery, ensuring high-quality service provision and operational excellence.

Anthea's journey began at Virgin Media as a Service Level Manager and extended to customer-focused roles such as Customer Support Manager at Jontek Ltd and Customer Service Manager at Jade Solutions Ltd. Her tenure concludes with the Service Delivery Manager position at Sopra Steria, where she showcased her capability in managing and improving service delivery standards.

Achievements

Throughout her two-decade career, Anthea has amassed an impressive portfolio of achievements in IT Service Operations and Management. Her proactive approach to leadership has not only resulted in the successful design and implementation of ITIL frameworks across various organizations but has also established her as a subject matter expert (SME) in Agile and SRE methodologies.

Under her leadership, the teams she has managed have excelled in meeting service level agreements (SLAs) while adapting to evolving technological demands. Whether overseeing the onboarding of new services and applications into Hybrid Cloud Services at DWP or leading service delivery initiatives in her previous roles, Anthea has consistently fostered an environment of collaboration and innovation. Her commitment to enhancing operational capabilities ensures that both her teams and the services they provide excel in quality and efficiency.

Related Questions

How did Anthea Price develop her expertise in Service Operations and Service Management over her 20-year career?
What are some of the key challenges Anthea Price faced while implementing Site Reliability Engineering at DWP?
How does Anthea Price incorporate Agile methodologies into her management practice within IT operations?
What strategies has Anthea Price used to ensure successful onboarding of new services at DWP?
How has Anthea Price contributed to improving service delivery standards in her various roles across different organizations?
Anthea Price
Add to my network

Location

Warrington, England, United Kingdom