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Anthony Goonetilleke
Group President - Media, Network & Technology at Amdocs
Anthony Goonetilleke is the Group President, Chief Technology Officer, and Head of Strategy at Amdocs.1 He is also president of several Amdocs companies, including OpenMarket, Vindicia, projekt202, and Vubiquity, and heads the Amdocs Media Division, which serves over 650 studios and over 1,000 service providers globally.1 In addition, Anthony leads Amdocs' product and technology groups.2 He is responsible for the company’s products, offerings, and overall technology vision, strategy, execution, and commercialization.1
Before his current role, Anthony was president of the AT&T division within Amdocs, managing the company's largest customer with a P&L of over a billion dollars, and president of its Advertising and Media practice.1 He also spearheaded Inspire, a women’s leadership program.1 Anthony began his career with Amdocs in 1999 in Melbourne, Australia, where he helped build the first managed services outsourced data center for a Telstra subsidiary.1
Anthony holds an MBA from the Van Loan School of Graduate Studies in Boston, a Bachelor of Science from Victoria University in Melbourne, and a certificate in economics from Harvard.1 He lives in Dallas with his wife, Daniela, and their two daughters, Gabrielle and Charlotte.2
Highlights
This week marks a pivotal moment in the evolution of GenAI, underscored by groundbreaking developments at OpenAI's Dev Day, to Elon Musk dropping his Grok news, giving us major Hitchhiker’s Guide vibes. All of this against a backdrop of President Biden signing an executive order that attempts to set guidelines for new federal standards on AI safety, security and trustworthiness. The aim: to get ahead of widespread adoption, they hope. One thing is for sure - it is the year of Generative AI. With this dynamic context, I'm thrilled to announce our latest partnership with NVIDIA. A global leader in enterprise GenAI infrastructure, NVIDIA has broadened their AI ecosystem to help take the friction out of GenAI adoption. This collaboration positions us at the forefront of this burgeoning domain. Coupled with our previously announced Microsoft alliance, we are crafting one of the most comprehensive and robust frameworks in the communications sector to deliver on mission-critical, carrier-grade GenAI promise. Our innovative amAIz framework is designed to facilitate and expedite the adoption and integration of Generative AI technologies among the world's premier service providers, while bringing the guardrails and deep telecommunication verticalization required for enterprise adoption. Our strategy is simple. Our entire CES platform will be supercharged with GenAI-native capabilities out of the gate. In addition to this, our amAIz framework will allow our customers to conveniently tap into and harness their extensive data resources to drive operational efficiencies, accelerate revenue recognition and deliver a seamless and exceptional customer experience… and on some days, all three together! It's all about making Generative AI a no-brainer for top-notch service providers to adopt and implement – let's go!
Link: https://lnkd.in/gkvTE3Sr
#Amdocs #GenerativeAI #NVIDIA #amAIz
I spent the last week on the West Coast visiting companies that are transforming humanity as we know it. It may sound grandiose (it's just technology, after all), but some of the things they shared were both exciting and foreboding all at once.
As those meetings were taking place, we kicked off our GenAI days at Amdocs led by Avishai Sharlin with a North Star of engaging and empowering our global workforce. We truly believe that generative AI has the potential to supercharge every employee and business function while at the same time enabling us to elevate capabilities across our product and service portfolio.
But back to San Francisco; here' is a snippet of some of the advancements that piqued my interest during the week:
◽ Multimodal large language models are here. Think images, audio, and video, and the interoperability between them. As humans, we are constantly absorbing sensory information, but being able to pass this on to an AI engine will create entirely new repositories of knowledge. OpenAI GPT4 and Google (Gemini) are leading the pack, and this was one of the most exciting demos I saw. Look out for more MLLMs (yes, yet another acronym) and a world seen through a truly multi-dimensional lens that stretches far beyond text. ◽ Mid-Training is a focus for many AI companies. Think about pre-training (costly, time-consuming, etc.) and post-training/fine-tuning (which is excellent but still needs to be more efficient.) Now, think of something in the middle. As industries focus on verticalized LLM solutions and incorporating various retrieval augmented generation (RAG) techniques, the emergence of mid-training as a practice may be a meaningful accelerator that can deliver real value to the business. ◽ Hallucinations have always been a cautionary tale for integrating large language models directly into user-facing products, but many of these companies are working tirelessly to minimize the impact by using various techniques including Chain-of-Thought (CoT) prompting, Chain-of-Verification (CoVe) and grounding with RAG that gave me a lot of hope for a hallucination-optimized future.
.... and we are just getting started.
Our strategic partnerships, coupled with accelerated investment in our amAIz Telco framework, will democratize the technology in our portfolio. To that end, we’re excited to roll out CES Spring edition, which is already powered by our amAIz framework.
I want to take the opportunity to recognize Yael Shur Shmueli's leadership of our ‘Guided Disruption’ work-streams. This program encompasses all aspects of organizational change management to ensure we’re best positioned to embrace the technology and accelerate its impact across our business. It’s a critical aspect that leaders of every industry should not neglect, as it’s essential to ensuring the safe, secure, and rapid adoption of new advancements.
So, what are you most excited about in this new era?
** This post was 'hand crafted' – no Paml2, Claude or GPT-4 here ;-)
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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