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Anthony Mack

Senior Support Account Manager at ServiceNow - Let's 'Workflow It!

Anthony Mack is a highly skilled IT professional currently serving as a Senior Federal Support Account Manager at ServiceNow since December 2019.1 He has extensive experience in customer success management, project management, and support account management in complex IT environments.1

Key aspects of Anthony Mack's profile include:

  1. Current Role: At ServiceNow, he is responsible for providing high-touch support experiences to large and strategic clients, including the Department of Homeland Security Cybersecurity and Infrastructure Security Agency and the Federal Reserve Bank of Richmond.1

  2. Skills and Expertise: Anthony specializes in customer success management, project management, support account/escalation management, executive communications, process improvement, and complex problem resolution.1

  3. Certifications: He holds several professional certifications, including Project Management Professional (PMP), Certified ScrumMaster (CSM), ITIL4, and ServiceNow Certified System Administrator (CSA).1

  4. Education: Anthony has a Master's Certificate in General Management with a concentration in Systems Analysis and a Bachelor of Science in Information Systems Management from the University of Maryland Global Campus.1

  5. Previous Experience: Before joining ServiceNow, Anthony worked in senior roles at NetApp, Quantum, and EMC, where he gained valuable experience in customer success, escalation management, and project management.1

Throughout his career, Anthony Mack has demonstrated a strong ability to work collaboratively with clients at various levels, including executive management, and is considered a trusted advisor and advocate for customers in the IT industry.1

Related Questions

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How does Anthony Mack's background in project management benefit his role at ServiceNow?
What are some of the key achievements Anthony Mack has accomplished in his career?
Anthony Mack
Anthony Mack, photo 1
Anthony Mack, photo 2
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Location

Waldorf, Maryland