Suggestions
Arnav Mahajan
Product & Growth - SAAS | Founding Team Member | Ex Founder | Ex - Browserstack, Freshworks
Arnav Mahajan is a product and growth professional in the SaaS industry, currently serving as a Founding Member - Product at DataviCloud since June 2024.1 He has a diverse background in product management, entrepreneurship, and marketing.
Career Highlights
- DataviCloud: Founding Member - Product (June 2024 - Present)1
- FleetPanda: Growth role (September 2024 - Present)1
- Treez Inc.: Product Lead (September 2022 - March 2024)1
- Pay Swifter: Co-Founder (October 2020 - June 2023, acquired by Treez)1
- BrowserStack: Product Marketing (May 2019 - September 2020)1
- Freshworks Inc.: Marketing Analyst (June 2017 - March 2019)1
Education
- MBA in Technology and Marketing from SVKM's Narsee Monjee Institute of Management Studies (2015-2017)1
- B.Tech in Computer Science from MPSTME, Mumbai (2012-2015)1
Expertise
Arnav has experience in product management, growth strategies, and fintech solutions. At Treez, he led the TreezPay platform, which revolutionized payment management for cannabis dispensaries.1 His entrepreneurial venture, Pay Swifter, was part of Y Combinator's Winter 2020 batch and was later acquired by Treez.1
Arnav's LinkedIn profile showcases his skills in product development, marketing strategies, and business analytics across various industries, including cannabis technology and SaaS platforms.12
Highlights
In my role as a Product Manager, I often found myself in a tug-of-war between two strong personalities: let's call them Jake from Sales and Lisa from Customer Success. Jake was the kind of guy who always had a new prospect on the line, each one promising to be the “next big deal” if only we could just tweak this one feature. Lisa, on the other hand, was fiercely protective of our existing customers. She was constantly in triage mode, trying to prevent churn by advocating for quick fixes and enhancements that would keep our biggest accounts happy.
Now, don’t get me wrong—Jake and Lisa were both incredible at their jobs. But their perspectives often came with a certain bias. Jake’s requests were usually driven by the latest conversation he’d had with a prospect, while Lisa’s were influenced by the most recent customer complaint or the threat of losing a key account. This often left me feeling like a referee in a game where the rules were always changing.
One day, Jake came to me with an urgent request—his biggest prospect was on the fence, and the deal could close if we just added this one feature. The same afternoon, Lisa called me into a meeting; our largest customer was unhappy, and we needed to prioritize a bug fix or risk losing them. In moments like these, I often struggled. How could I objectively decide which features to prioritize when both sides had valid points? How could I filter out the noise and make decisions that were best for the product in the long run? And more importantly, how could I find a single source of truth—a way to look at the data that everyone, from Sales to Customer Success to the Product team, could trust?
I never quite found the perfect answer. So, I’m turning to you, fellow PMs. How do you handle these situations? How do you look at the data or the problem objectively? And is there really a way to create a single source of truth that all teams can agree on? I’d love to hear your thoughts.
#ProductManagement #BalancingAct #RoadmapDecisions #CustomerSuccess #Sales
I am thrilled to announce that Pay Swifter is now Soc2 Type2 compliant. I would like to thank Saurabh Waradkar would led the whole process of getting us ready for the audits and Devika Anil to guide us throughout this process.
This is one of the biggest steps towards making cannabis digital payments secure and compliant. This would give our customers and merchants confidence that their sensitive data is safe and secure with us.
#onwardsandupwards #payments #cannabis
