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Aurelia Pollet
Customer Experience Strategist | Closing the Customer Experience Gap | x Louis Vuitton, Quest Nutrition.
Aurelia Pollet is the Senior Director of Customer Experience at CarParts.com, a position she has held since July 2023. Based in Torrance, California, she brings extensive experience in customer service and management to her role.
Professional Background
Aurelia has a diverse career spanning various leadership roles across multiple industries, particularly in luxury goods and retail. Notable positions include:
- Vice President of Customer Experience at Exemplis LLC
- Director of Customer Support at Quest Nutrition
- Director Client Services at Louis Vuitton, where she also served in multiple capacities related to retail operations and product development.
Her career began as a B2B Sales Engineer at SNECI, and she has progressively taken on roles that emphasize customer journey mapping, operational improvement, and strategic planning.1
Education and Skills
Aurelia holds master's degrees from both the Université de Technologie de Compiègne and Centro Politecnico Superior de Zaragoza. She is proficient in several languages including English, Spanish, French, and Italian. Her expertise encompasses project management, e-commerce strategies, team coaching, and customer relationship management (CRM).1
Additional Roles
In addition to her work at CarParts.com, Aurelia is the founder of CXologie, a consultancy focused on enhancing customer experiences. She is also involved with Elles California, a community for French-speaking businesswomen in the U.S., and has served on the advisory board for CX@Rutgers at Rutgers University.1
Aurelia Pollet's extensive background and leadership skills make her a prominent figure in the field of customer experience management.
Highlights
Last Thursday, The Elles Collective hosted its second gala at the prestigious résidence de France in Beverly Hills. French women entrepreneurs and influencers gathered to celebrate empowerment, solidarity, and the spirit of collaboration. As our host Julie Duhaut-Bedos, French Consul General in Los Angeles, gracefully reminded us, "There is a special place in hell for women who don't help other women," echoing the timeless wisdom of Madeleine Albright. The evening was a testament to the power of women lifting each other up, forging connections, and breaking barriers together. Here's to continued success and support within TheEllesCollective and beyond! Cheers! #WomenSupportingWomen #theellescollective 📸Getty Images
I'm absolutely thrilled to share that I have joined the CarParts.com team as the Director of Customer Experience! 🚗✨ Living by the legendary Route 66 is a constant reminder that cars hold a special place in our American identity—unforgettable road trips and cherished tailgating moments included. I'm eager to contribute to a brand that embodies innovation, freedom, and unity. The road ahead promises creativity, collaboration, and a dedication to enhancing car enthusiasts' experiences. A heartfelt thank you to David Meniane and team for their trust and support. Let's drive toward new horizons together! 🚘🇺🇸 #CustomerExperience #NewChapter #announcement
