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Axelle Heems
Senior Director of Growth Operations at Gorgias
Axelle Heems is the Senior Director of Growth Operations at Gorgias, a customer service platform tailored for e-commerce businesses. She has been with Gorgias for over five years, initially joining as a growth hacker when the company had only seven employees. Her role has evolved significantly, leading her to manage a team of approximately 15 people focused on optimizing data flows and automating operational processes to enhance efficiency within the organization.12
Educational Background and Career Path
Axelle holds a bachelor's degree in Applied Mathematics and a background in business, specifically majoring in financial economics. Before her tenure at Gorgias, she gained experience in marketing analytics through various roles at marketing agencies, where she developed skills in generating insights and building reports using tools like Excel.1
Contributions at Gorgias
In her current position, Axelle is instrumental in implementing data-driven strategies that support the company's growth objectives. She has spearheaded initiatives that leverage automated demand generation engines and predictive analytics to optimize customer acquisition costs. This approach has enabled Gorgias to efficiently reach its target market while maintaining low operational costs.23
Axelle's leadership style emphasizes collaboration across departments, having worked in sales, customer success, and partnerships before focusing on growth operations. This diverse experience allows her to understand various facets of the business and implement strategies that align with overall company goals.14
Professional Engagement
Axelle is also active in sharing her expertise through webinars and panels, discussing topics such as career advancement in data analytics and effective growth strategies for SaaS companies.16 Her insights are valuable for professionals looking to navigate the complexities of data-driven decision-making in fast-paced environments.
For more detailed information about her professional journey, you can view her LinkedIn profile here .5
Highlights
We're #hiring for an Analytics Engineer on the East Coast (NY 🇺🇸 or Toronto 🇨🇦)!
If you are passionate about the data ecosystem and like to have a very strong impact on the company’s decisions, this is for you👇
More information about the role in the job description here, but if you have to remember 3 things about this position:
1️⃣ Gorgias is an amazing environment for data practitioners! Do some research (blog, podcast) and you’ll see how much we push the use of data in the company. 2️⃣ The data-driven culture is pushed to the extreme! Top management really understands the value of it, and trust me, it’s game-changing! 3️⃣ We are at the heart of business challenges, and bring technical solutions to them! Each project has a strong impact on the company’s growth!
If you are interested in the role, or if you simply want to know more about our amazing team/organization/stack, feel free to reach out! ✌️
Gorgias has raised a $30 million Series C from Transpose Platform and Shopify!
We are working toward a future where every merchant, big or small, has a fighting chance to grow.
But the current margin squeeze from rising acquisition costs and supply chain issues is causing serious growing pains for many of our merchants.
We’re responding by doubling down on the ways an exceptional customer experience can drive revenue for online stores.
Check out the full announcement in the comments to see where this money is going, including a new Revenue Add-on suite to complement our current offerings. 👀👇
#customerexperience
