Sign In

Belle Chedevergne

UX CX Researcher - Design Thinking - Innovation - Strategy - User Centric

Professional Background

Belle Chedevergne is a dynamic marketing professional with extensive experience in both in-house and agency roles. Throughout her career, she has consistently championed the voice of the customer, ensuring that strategic decisions are rooted in objective consumer needs and behaviors. Her holistic approach combines both quantitative and qualitative data, allowing her to extract meaningful insights that drive commercial results and enhance customer experiences.

As a leader, Belle prides herself on nurturing teams to maximize their strengths while encouraging them to become passionate advocates for the customer. Her ability to build solid relationships with stakeholders and agency partners has resulted in exemplary outcomes for customers. With her rich expertise in customer experience (CX) and user experience (UX) research, she has taken on significant roles across multiple prestigious organizations, including Google, Woolworths Group, and Kimberly-Clark.

Her positions, such as UX Researcher Lead at Mable and CX/UX Consultant at X REVU, have spotlighted her capability in harnessing insights to create effective strategies that improve products and services. Belle’s knowledge spans a variety of sectors from food and beverage to telecommunications, making her insights invaluable in any context.

Education and Achievements

Belle's educational background is equally impressive. She holds a Master’s degree in Marketing-Trade-Management and Events from Excelia Group La Rochelle. This solid academic foundation has equipped her with the essential skills and knowledge needed to thrive in various complexities of the marketing landscape.

Besides her educational qualifications, Belle has amassed notable achievements throughout her career. She has effectively contributed to strategic insights as the Strategy & Insights Manager at nbn™ Australia, where her leadership substantially advanced customer understanding and engagement. Her time at Woolworths Group saw her delivering key insights while serving as ResearchOps & Analytics Lead, further showcasing her capability to blend operational excellence with strategic insight.

Having started her career as a Marketing Analyst at Sanofi and quickly advancing to significant roles such as Regional Customer Insights Manager at International Flavors & Fragrances, Belle’s remarkable trajectory is testament to her tireless dedication to her field. Her latest role as a YouTube Creator UX Researcher for Google demonstrates her adaptability and commitment to continuous learning, embracing new challenges as they arise.

Achievements

Throughout her impressive career, Belle has developed a reputation for her ability to bring new perspectives to organizations. By integrating research, insights, and analytics, she provides businesses with clear recommendations that align with their objectives, ultimately driving commercial success.

Some of her key achievements include:

  • Spearheading customer and commercial strategies that led to notable growth figures during her tenure at nbn™ Australia.
  • Leading user experience research initiatives at Google that brought about enhanced user satisfaction and usability for various platforms.
  • Playing a crucial role in developing consumer and shopper insights at Kimberly-Clark, ensuring that marketing strategies resonated with end-users.
  • Being recognized for her exceptional research abilities at Woolworths Group, contributing to the company’s understanding of customer behaviors and preferences.

In every role she undertakes, Belle remains aligned with a customer-centric approach, ensuring the offerings of her organizations meet and exceed expectations. Her curiosity about human behavior drives her passion for understanding how people think and what they genuinely need.

Related Questions

How did Belle Chedevergne develop her expertise in customer experience and user research?
What inspired Belle Chedevergne to pursue a career in marketing and digital strategy?
Can Belle Chedevergne share her approach to nurturing teams in a competitive marketing environment?
What methodologies does Belle Chedevergne prefer for gathering customer insights in her research?
How does Belle Chedevergne leverage her experience across different sectors to drive commercial results?
Belle Chedevergne
Add to my network

Location

Zurich, Zurich, Switzerland