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Ben Vance

Senior Support Engineer @ GitHub | Web Applications, Agile Methodologies

Ben Vance is an experienced professional with over 10 years in the field, most recently serving as a Support Engineer at GitHub for 8 years.

He is dedicated to providing exceptional customer service, tackling intricate technical issues, and excels in Agile methodologies as a certified Scrum Master, fostering development and team collaboration in the Security & Revenue Support sector.

Ben's expertise spans identity & access management, billing, compliance audits, spam and abuse prevention, fraud detection, and web application troubleshooting.

His skills extend to recruitment, training, and mentoring support staff, as well as delivering training and issue resolution for new and existing clients, with a focus on enhancing user protection and experience on GitHub's platform.

He holds a BS in Business Education from Middle Tennessee State University and has previously held roles such as Senior Support Engineer, Scrum Master at a different company, and Site Director in the education sector.

Highlights

Oct 10 · linkedin

Want to hear me talk about how we enforced two-factor authentication for millions of GitHub users without completely overwhelming our support team? Then please join me on November 8-9. Get your tickets at: https://lnkd.in/eiCP6DUR

Jun 1 · linkedin

I’m happy to share that I've been promoted to Senior Support Engineer at GitHub!

Ben Vance
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Location

Murfreesboro, Tennessee, United States