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Berenice Vázquez

Implementación de Centros de Contacto, Call Centers, Atención a Clientes, Help Desk, Métricas de Desempeño y Prevención de Fraudes.

Berenice Saucedo Vázquez is a committed and proactive individual with strong analytical skills and a dedication to identifying needs effectively. She is known for her honesty, perseverance, good communication, solid ethical principles, excellent service attitude, and adaptability to change.

With a background in an MBA specializing in Marketing from the Instituto Tecnológico Autónomo de México and a degree in Computer Science from the Universidad de Negocios ISEC, Berenice has a solid educational foundation.

Throughout her career, Berenice held various leadership positions in reputable organizations such as Citibanamex, HSBC, Grupo Asesores, netmark, PepsiCo, Grupo Qualita de México, EDS de México, and others. Her roles ranged from Subdirector to Manager, showcasing her diverse skill set and experience in managing contact centers, IT projects, fraud prevention, and customer service operations.

Berenice's career objective is to secure a managerial role in the Contact Center field to leverage her expertise in implementing technological tools that enhance service levels and ensure customer satisfaction through proactive needs identification.

Her professional journey reflects a consistent commitment to excellence, continuous learning, and leveraging technology to drive operational efficiency and customer-centric strategies.

Berenice Vázquez
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Location

Mexico