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Blake Morgan

Customer Experience Futurist, Advisory Board Member, Bestselling Author, Keynote Speaker

Blake Morgan, known as 'The Queen of CX' by Meta, is a prominent customer experience futurist and author with a focus on helping businesses thrive in the modern customer-centric landscape.

With a background in Modern Literature and the History of Art and Visual Culture from the University of California, Santa Cruz, Blake has leveraged her expertise to teach at esteemed institutions such as Columbia University, Rutgers Executive MBA program, and UC San Diego.

An accomplished author, Blake Morgan has written three books on customer experience, including her latest publication 'The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer'.

As an instructor for LinkedIn Learning, Blake extends her knowledge to a broader audience, sharing insights on customer-centric strategies and leadership.

Blake Morgan is also the host of The Modern Customer Podcast, where she explores key trends and challenges shaping the customer experience landscape.

Based in the Los Angeles area, Blake Morgan is a dedicated professional who values family life. She lives with her husband, two children, and two dogs.

To learn more about Blake Morgan and her work, visit her website at blakemichellemorgan.com.

Highlights

Jan 7 · twitter

This week on The Modern Customer Podcast, innovation expert and bestselling author @joshlinkner shares how leaders can spark creativity, overcome fear, and foster a culture where bold ideas thrive. 🎧 Tune in now: https://t.co/zsBDpHMqka https://t.co/wHRdJAOG9b

This week on The Modern Customer Podcast, innovation expert and bestselling author @joshlinkner shar
Jan 6 · twitter

The job market is tougher than the headlines suggest. According to a recent Wall Street Journal report, the number of people searching for work for over six months has risen by 50% since 2022, with job seekers now averaging six months or more to land a new role.

Why is this happening? 🔹 Senior professionals are taking lower-level roles after layoffs and economic uncertainty, reducing middle-management opportunities. 🔹 Flexibility over salary: Many workers are accepting pay cuts to avoid commuting five days a week, increasing competition for lower-ranked positions. 🔹 AI displacement: Automation is reducing roles in certain industries, and this trend is only growing.

For job seekers, this means more competition, fewer opportunities, and longer searches. While full-time roles may remain scarce, freelance and contract work could offer a path forward as the economy stabilizes.

What’s your take? Are you seeing these trends play out in your industry?

The job market is tougher than the headlines suggest. According to a recent Wall Street Journal repo
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Location

Greater Los Angeles, California, United States