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Bora Wiemann

CX & Self-Service Optimisation Lead - Product Manager - Conversational AI Evangelist

Bora Wiemann is a professional with expertise in digital customer experience and artificial intelligence. As of January 2025, he holds the position of Head of Conversational AI at CBA (Commonwealth Bank of Australia).1 Previously, he served as the Head of Digital CX at Team Global Express and was an Industry Lecturer in AI Strategy at RMIT University.1

Wiemann has a strong background in product management and AI, particularly in the context of contact centers and customer service. He has shared insights on how Generative AI is transforming contact centers, discussing its impact on agent productivity, quality assurance, and organizational structures.1

Some key points about Bora Wiemann's career and expertise include:

  1. He has completed a course in Human-Computer Interaction from the University of California, San Diego.2
  2. Wiemann has experience as a Product Owner for Conversational AI at Commonwealth Bank.5
  3. He is knowledgeable about executive education and AI in business, often sharing insights on these topics.4
  4. Wiemann has a particular interest in the applications of Generative AI in improving customer experience and contact center operations.1

His LinkedIn profile (username: borawiemann) showcases his professional journey and thought leadership in the fields of digital customer experience, AI, and product management.3456

Highlights

Team Global Express: The BEST Parcel Service in Australia, New ...

Related Questions

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How is Bora Wiemann contributing to the adoption of Generative AI in contact centers?
What are some notable projects Bora Wiemann has led at Team Global Express?
Bora Wiemann
Bora Wiemann, photo 1
Bora Wiemann, photo 2
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Location

Sydney, New South Wales, Australia