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Brian Lastovich

I Give Customer Experience & Support Leaders AI Solutions to Improve Customer Satisfaction | Head of Growth & CX Insights @ Kustomer.com

Brian Lastovich is a data-driven marketing professional with over 15 years of experience in B2B marketing, currently serving as the Head of Revenue Marketing at Kustomer.1 He has a strong background in customer experience (CX) and customer service (CS) strategies, particularly focusing on the integration of AI in these areas.2

Lastovich's career highlights include:

  1. Head of Revenue Marketing at Kustomer (May 2023 - Present)1
  2. Brief stint as Head of Revenue Marketing at Meta (October 2022 - May 2023)1
  3. Leadership roles at various companies including Malomo, Gorgias, and ActiveCampaign1

He is known for his expertise in:

  • Demand generation and growth marketing
  • AI integration in customer service
  • Customer experience strategies
  • Revenue marketing

Lastovich is also active in sharing insights through various platforms:

  • He writes the Juice Newsletter, focusing on CX and CS thoughts2
  • He moderates panels and hosts LinkedIn livestreams on topics related to AI in customer experience23

His educational background includes a Bachelor of Science in Sport Management, Marketing, and Communications from the University of Dayton, and a Stanford Innovation and Entrepreneurship Certificate from Stanford University.1

Highlights

Dec 31 · kustomer.com
The Kustomer Service Pulse: Customer Experience in the Digital Era
Aligning AI With Customer Expectations | The Juice - Kustomer

Related Questions

What are Brian Lastovich's key achievements at Kustomer?
How did Brian Lastovich's role at Meta prepare him for his position at Kustomer?
What strategies did Brian Lastovich implement at Malomo to drive pipeline growth?
How did Brian Lastovich's time at Gorgias impact his career trajectory?
What specific marketing channels did Brian Lastovich focus on at ActiveCampaign?
Brian Lastovich
Brian Lastovich, photo 1
Brian Lastovich, photo 2
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Location

Greater Chicago Area