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Brianna Hedemann

Senior Product Expert @ Klaviyo | Problem Solver - Passionate about Technology & Innovation

Brianna Hedemann is a Product Expert known for her strong technical background and exceptional customer-facing skills.

With a history of building support operations from scratch, Brianna has a proven track record of providing top-notch service and support to customers.

Her deep product knowledge, expertise in customer support, technical skills, and leadership experience make her a valuable asset for any software company aiming to enhance their customer support functions.

Brianna Hedemann holds a Completion Certificate in Fundamentals of Design from the University of the Arts London, a B2 German Certificate from SYSTEM-DATA Schulungs- und Beratungsgesellschaft mbH, and a High School Diploma from Berkeley High School.

She has held key positions in various organizations, including Klaviyo where she served as a Product Expert and Senior Product Expert (Pod Captain), Nuri as a Product Support Specialist, Nubian Skin as a Customer Relationship Associate, Moyses Stevens as a Customer Account Coordinator, and CMT Group LLC as an Accounting Assistant.

Highlights

Jul 8 · linkedin

A Heartfelt Tribute to My First Ever Manager: Delois D.

I want to take a moment to express my deepest appreciation for the most influential person in my life - my incredible sister, who also served as my first ever manager. She’s not only my sister by blood but also my mother figure - who raised me with unwavering love and acceptance. Her teachings have shaped me into the person I am today, enabling me to navigate life with grace and purpose.

She instilled values in me that have become the compass in both my personal and professional life:

  • Always try your best
  • Show up as your authentic self
  • Cherish the journey rather than focusing solely on the destination.
  • Don’t compare your story to others
  • Aim to be better than you were yesterday

These principles have not only shaped my professional endeavors but have also influenced my personal growth. I am eternally grateful for your love, support, and the invaluable lessons you have instilled in me. It is an honor to have had you as my manager and even more so as my sister(my second Mom). Thank you for always being a source of inspiration❤️

Feb 20 · linkedin

Happy to share that I’m starting a new position as Senior Product Expert at Klaviyo!

Brianna Hedemann
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Location

London, England, United Kingdom