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Britta Heer
Executive Vice President Client Experience, Weber Shandwick Germany
Professional Background
Britta Heer is a seasoned communication professional with over 20 years of experience in the field, showcasing a wide-ranging expertise in both online and offline communication strategies. Throughout her illustrious career, she has assisted a plethora of high-profile clients in navigating the complex world of Marketing, particularly specializing in Content Marketing, Public Relations (PR), and Employer Branding. Her extensive consulting experience covers global brands such as Unilever, Coca-Cola, Starbucks, Iglo, Adobe, and HP, underscoring her ability to create impactful marketing strategies tailored to diverse industries.
Britta has held several pivotal roles, demonstrating her leadership and keen strategic insight. As the former Managing Director of Brand Marketing at Edelman GmbH, she played an instrumental role in developing and executing communication strategies that not only met but exceeded client expectations. In her role as Managing Director at LEWIS Global Communications, she was responsible for guiding teams towards achieving comprehensive brand strategies that engaged audiences and strengthened client reputations.
Her tenure at achtung! GmbH as the Managing Director and Chief Digital Officer (CDO) was marked by her focus on integrating digital innovations into marketing strategies. This led to enhanced brand visibility and growth. Britta also displayed her digital prowess as the Head of Digital for Edelman Germany, where she spearheaded various campaigns that effectively utilized digital tools and platforms.
With a solid foundation in marketing, Britta served as the Director of Marketing at Books on Demand GmbH, where she fine-tuned her skills in community management and content-driven strategies to foster customer engagement.
Education and Achievements
Britta’s educational background is as impressive as her professional journey. She holds a Master of Business Administration (MBA) with a focus on General Management from the European Business School (Europäische Fernhoschule), where she excelled academically, achieving a noteworthy grade of 1.7. This solid educational foundation equipped her with the necessary skills to lead and innovate in the marketing sector.
Additionally, Britta pursued her studies in Wirtschaftsmediatorin and Mediation at the Akademie von Hertel, achieving high marks with a "Sehr gut" designation. These qualifications highlight her mediation skills, enabling her to navigate complex communications effectively while fostering positive relationships among stakeholders. Furthermore, Britta earned her Magister degree in History, Economics, and French Literature from Universität Hamburg, further enriching her communication aptitude with a blend of historical and economic insights.
Britta is not only known for her educational accomplishments, but she has also made significant contributions to the fields of community management and crisis communication. She is highly regarded for her expertise in Change Communication, guiding organizations through transformational changes while maintaining strategic clarity and engagement.
Notable Skills and Specializations
Britta's skill set encompasses a broad spectrum of areas essential for modern marketing professionals. She possesses specialized expertise in:
- Brand Marketing
- Digital Marketing
- Search Engine Optimization (SEO)
- Social Media Management
- Public Relations (PR)
- Community Management
- Mobile Marketing
- Change Communication
- Crisis Communication
- Media Relations
Her fluency in both English and French further enhances her communication capabilities, allowing her to engage effectively with a global audience. Britta's ability to connect with diverse groups has been instrumental in her successes across various markets and cultures.
Networking and Social Media Engagement
In an era where social media plays a critical role in communication strategy development, Britta embraces various platforms to engage with colleagues and clients alike. She is active on Twitter, where she shares insights and engages with industry trends under her handle @brittaheer. She also encourages networking through professional platforms such as Xing and personal connections on Facebook. Britta’s presence on these platforms enhances her visibility within the marketing and PR communities, allowing her to share her extensive knowledge and insights with a broader audience.
With a proven track record of success in strategic PR and marketing consulting, Britta Heer continues to make a lasting impact in the communications field. Her commitment to driving client success through innovative strategies positions her as a leading expert in marketing communications and brand management.
Highlights
“Willst du den #Konflikt oder dein Gegenüber gewinnen?” Diese Frage stelle ich meinen Kund:innen, wenn sie meine “Reiner-Tisch”-Methode beauftragen. Wenn wir ehrlich zu uns sind, ist der erste Impuls oft, dass wir natürlich den Konflikt gewinnen wollen. Was für eine Frage! Wenn wir weiter darüber nachdenken, ist dies allerdings nicht wirklich zielführend denn: 💡Dem Gewinn wohnt ein tragischer Verlust inne: Das Gefühl des Triumphs währt nur kurz, die angeknackste Beziehung zur Konfliktpartei ist von Dauer. Wir verlieren das Gegenüber und damit die Chance auf einen Perspektiv-wechsel, einen Neustart. Nicht selten wächst hier auch noch die Saat für Rachegefühle. Eine Teufelsspirale, die schwer zu stoppen ist. Wenn wir hingegen das Gegenüber gewinnen wollen, gewinnen wir so viel mehr, nämlich: 💡Neue Perspektiven: ich versuche zu verstehen, was mein Gegenüber denkt und fühlt. Der damit einhergehende Perspektivwechsel macht mich klüger und offener. 💡Selbsterkenntnis: Blicke ich mit den Augen des Gegenübers auf mich selbst, erhält mein Verhalten einen interessanten (neuen?) Blickwinkel. Eine kostenlose Weiterbildung! 💡Ein besseres (Arbeits)-Umfeld: Gehe ich Konflikte konstruktiv an, hat das Auswirkungen auf meine Umgebung, mein Team. Zum einen sende ich durch mein Verhalten eine positive Grundstimmung aus, zum anderen gehe ich mit gutem Beispiel voran und bin somit Vorbild hinsichtlich #Konfliktkompetenz. 💡Eine bessere Beziehung, evtl. sogar eine:n Freund:in: Führe ich die Auseinandersetzung konstruktiv, erhöht sich die Chance auf eine nachhaltig neue, gute Beziehung. 💡Ein zufriedeneres Leben: gewinne ich mein Gegenüber im Konflikt und damit ein besseres Miteinander, habe ich ein Zugewinn an Zufriedenheit und Balance in meinem Leben.
Wie geht es euch damit? Wollt ihr den Konflikt gewinnen oder euer Gegenüber? 💎Manuela Zehender💎, Alexandra Sarstedt, Isabelle Hoyer, Anais Cosneau, Nico Imer, Anna Brixner, Iman El Sonbaty, Jenny Gruner, Jennifer Alves, Lena Weigele, Christine Nieland, Anja Urlichs, Dr. Stephan Ruppert, Markus Pfeil, Tina Umbach, Daniela Harzer, Carina Waldhoff, Alena Fuchs, Kerstin Valet, Angelika Alt-Scherer, Sabrina Zolg, Kerstin Hagg, Dr. Donna K. Heizer, Catharina Brinckmann, Ivonne Sokoll #konfliktkompetenz, #conflictmanagement, #conflictforward
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.