Suggestions
Britt Mills
Vice President of CX Solutions
Brittany Mills is the Vice President of CX Solutions at Bridgenext, a digital consultancy focused on creating impactful digital products and experiences. She has been in this role since April 2024, where she leads initiatives to help organizations enhance their customer experience (CX) strategies for sustainable business growth.12
Professional Background
Before joining Bridgenext, Brittany held several significant positions at Mobiquity Inc., including:
- Vice President of CX (April 2022 - April 2024)
- Senior Director of CX (August 2020 - April 2022)
- Director of CX Analytics (January 2018 - October 2019)
- Director of Digital Marketing Services (April 2014 - January 2018)
Her experience spans various industries, and she has collaborated with notable brands such as Vanguard, Johnson & Johnson, and Anheuser-Busch InBev, among others.12
Education and Certifications
Brittany holds a BBA in Marketing from Georgia State University and has completed several professional certifications related to customer experience management through Forrester and UX management through the Nielsen Norman Group. Her continuous education includes courses from Wharton Online and Harvard Business School Online.1
Expertise
Brittany is recognized for her ability to create actionable and quantifiable CX strategies that provide brands with a competitive edge in the experience economy. Her passion lies in helping organizations achieve their customer experience goals effectively.1
Highlights
All technologists, CX leaders, Product Managers, Product Owners, and UX/UI practitioners should prioritize this.
Understand the three principles of Humane Tech:
-
When you invent a new technology, you uncover a new class of responsibilities.
-
If that new tech confers power, it will start a race.
-
If you do not coordinate, that race will end in tragedy.
The more I live and breathe this world of CX, the more I feel a responsibility to ensure the users of this technology get true value out of it. Now, I don't analyze experiences through the lens of increasing engagement but rather ask myself, "How can we make an experience that gives back time and adds to your quality of life?"
AI has accelerated my consciousness of the notion of humane tech even more. Yes, AI is doing some good, but it also introduces a lot of bad. Applying the humane tech principles to AI sheds new light on why we should be more cautious. It will likely end in tragedy. That might sound dramatic, but you should listen to this to understand exactly what that might mean.
https://lnkd.in/eykFHuP6
Thanks to Tristan Harris and Aza Raskin for advocating and educating us on this topic.
#HumaneTech #CX #Technologist #productmanagement #GenAI #AI
How to differentiate in today's #ExperienceEconomy?
💡 Here are some tips for #ProductManagers to get started >> https://lnkd.in/dBeJuTFf
💡 Here's some amazing inspiration to get your juices flowing >> https://lnkd.in/dJq4EWFQ
#CX #ProductManagement #ExperienceStrategy
