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Bruna Martins
Head of Customer Growth at 360dialog
Bruna Martins is a prominent professional in the field of customer growth and product operations, currently serving as the Head of Customer Growth at 360dialog, an official WhatsApp Business API provider. Her role involves leading initiatives that enhance customer engagement and drive business growth through effective messaging solutions.
Professional Background
Bruna has a diverse career trajectory, having held various significant positions at 360dialog. Prior to her current role, she was the Head of Global Partner Business, where she focused on building and maintaining strategic partnerships to expand the company's reach and capabilities in messaging services. Her experience also includes working as the Head of Product Operations, indicating her broad expertise in both customer-facing and operational aspects of the business.123
Before joining 360dialog, Bruna held key positions at Rock Content as the Global Customer Support Manager and Customer Adoption Services Manager. She also worked in digital marketing roles at companies like Parole Comunicação and Grupo Tomanik, showcasing her extensive background in marketing and customer service.23
Education
Bruna's educational qualifications include an MBA in Global Business Management from Ibmec (2020-2023) and an Executive Specialization in Project Management from Ohio University (2019). She holds a Bachelor's degree in Social Communication with a focus on Journalism from the Universidade Federal de Minas Gerais (2011-2015) and has completed various certifications related to brand strategy and financial analysis.23
Skills and Expertise
Her skill set encompasses:
- Customer relationship management
- Strategic partnership development
- Digital marketing strategies
- Product operations management
Bruna is recognized for her ability to foster strong client relationships and drive successful technical solutions, making her a valuable asset to 360dialog and its mission to enhance communication through WhatsApp.23
