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Bryan Oki

Co-Founder at Reflective

Bryan Oki is a versatile professional with a background in film, media arts, fitness, and healthcare.

He holds a degree in Film/Cinema/Video Studies from the University of California, Santa Barbara, and a Bachelor of Arts in Media Arts from the University of Arizona.

Throughout his career, Bryan has been involved in various organizations, demonstrating his entrepreneurial spirit and expertise in different fields.

He is the Co-Founder of Reflective, a Consultant in the healthcare, wellness, and fitness industry, and has previously founded companies like Chorus Fitness and Fitify Inc.

Bryan has held leadership positions such as Director of CrossFit at The Cave, Head Strength and Conditioning Coach for Redwood Wrestling at Redwood High School, and Strength and Conditioning Coach at CrossFit Marin.

Highlights

Oct 23 · linkedin

Many of Briefly's most active users work in Customer Success (CS).

We conducted a round of user research with CS teams to better understand their pain points and workflows.

A few consistent pain points were:

  1. Logging engagements with clients.
  2. Preparing for upcoming meetings.
  3. Identifying at-risk customers.

To address these issues, we're launching Briefly 2.0.

We now offer a series of features that minimize administrative tasks, enabling CS teams to be more present in their meetings and proactive in their relationships:

-Customer Profiles: Automatically generated, in-depth profiles from call transcripts, ensuring you remember key customer details.

-Pre-meeting Briefs: Slack reminders with essential info about your upcoming calls, including summaries of previous meetings.

-Intelligent Reminders: Automatically created follow-up reminders for any dates mentioned in calls.

-Automatic CRM Updates: Relevant information from calls is extracted and used to update Hubspot.

We’re beta-testing these features and seeking feedback from CS teams. Are you interested in participating? Leave a comment, DM me, or sign up for our Beta!

https://lnkd.in/gp93N_3Z

#customersuccess #clientservices #HubSpot

May 9 · linkedin

We launched on Product Hunt today. It is a fun moment for our team and early users. Thank you for all of your hard work Amy Sun, Kathy Tong, Martina Sartor, Viacheslav Zhenylenko, and Alexey Savenkov.

We would appreciate an upvote, comment, review, or share.

Here's a link to our Product Hunt page -

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Location

San Francisco, California