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Bryant Gillespie

Head of Customer Success at shopVOX

Bryant Gillespie is a versatile professional with expertise in customer advocacy, marketing, and design, focusing on assisting growing software companies and sign, print, and apparel shops in acquiring and retaining customers.

Bryant is adept at developing teams, systems, and processes from the ground up, with a strong emphasis on scalability and automation.

He possesses a passion for writing high-quality, informative articles, crafting compelling sales and email copy, and producing engaging educational screencasts and videos for marketing purposes.

Bryant Gillespie holds a Bachelor of Business Administration (B.B.A.) degree from West Virginia University.

His professional experience includes being the Head of Customer Success at shopVOX, as well as holding roles in Sales and Support at shopVOX and serving as the 2nd in Command at Simple Solutions Printing Inc.

Highlights

Jan 22 · linkedin

When diving into the world of #headlesscms and #composablearchitecture, I beg you - don't forget the user experience. 🌐🤔

As a developer, it's super easy to so caught up in the technical perks. Flexibility, scalability, and the latest features are great. But we sometimes forget who's actually managing all the content and data in the system.

The real question is, will your clients or team find it user-friendly and intuitive? 🚀💻

I've seen it firsthand. A robust headless CMS gets implemented, but it's so complex that users are left scratching their heads. 🤷‍♂️🧩

  • What does this field do?
  • What needs to go there?
  • How do I see a preview of this on the actual site?

It defeats the purpose if they need constant help or extensive training to use it. Tech is meant to simplify our lives, not complicate them. You want to create a seamless experience where users feel empowered, not overwhelmed. 🎯👥


Thanks to Miguel Stevens from Studio Monty for joining me on a recent interview for our I Made This podcast.

Bryant Gillespie
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