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Calvin Goulding
Chief Information Officer @ G8 Education | CTO | CDO | Business Leader | Speaker | Mentor
Calvin Goulding is the Chief Digital Officer at G8 Education Ltd, not the Chief Information Officer as stated in the query.1 He is a seasoned C-suite executive with over 15 years of experience in technology, customer experience, and marketing within ASX-listed companies across diverse industries.1
At G8 Education, Calvin leads digital innovation, optimizes marketing strategies, and strengthens customer engagement, contributing to the organization's position as an industry leader.1 His focus is on leveraging technology to enhance customer experiences and deliver measurable business outcomes.1
Calvin holds a degree in Information Technology with an extended major in Information Systems and has several post-degree executive certifications.1 He is based in Brisbane City, Queensland, Australia.4
Calvin has shown enthusiasm for emerging technologies, particularly artificial intelligence. In March 2023, he expressed excitement about the GPT-4 demo, describing it as "a historic moment in civilization" and noting that "the possibilities are endless".2
As of November 2024, Calvin was recognized for an outstanding year of performance at G8 Education, demonstrating his continued success in his role.3
Highlights
I thoroughly enjoyed participating in the recent panel discussion on diversity and inclusion with my fellow technology executives. The insights shared by my peers were truly inspiring and highlighted the importance of our collective efforts in fostering an inclusive and diverse environment.
Everyone's journey is different from a spiritual, mental and physical perspective. Diversity and inclusion to me is about having an open mind and being respectful to other people's perspectives. #Neurodiversity #inclusion #diversity #respect
Jezebel Aloysius Sanja Marais Sandip Kumar Stephen Haddad Sabina Janstrom Vibhu Tandon
Today marks my one-year anniversary at G8 Education. I believe true leadership involves not just looking ahead but also embracing moments of reflection and growth.
Every new role presents unique challenges – from forging new relationships, navigating unfamiliar industries, adapting to diverse levels of expertise and experience and the tension of balancing professional commitments with personal responsibilities. Whilst challenges are hard they are also opportunities for learning, embrace and seek the discomfort because that’s the catalyst for growth.
Each day, I ask myself: have I added genuine value to my team, our organisation, families and children and our stakeholders? I take pride in our accomplishments, yet remain keenly aware of areas personally I need to improve. Honesty with oneself transforms these lessons into golden opportunities for improvement. None of these milestones would have been possible without the unwavering dedication of my small but exceptional team.
Over the past 12 months, our technology team achieved.
✅ Cultural and Structural Transformation: We've fostered a new culture that values data-driven insights, customer-centricity, agility, collaboration, and thought leadership. Partnering with other business units, every initiative is crafted to deliver maximum value to our customers, employees, and overarching business goals. ✅ Cloud Optimisation: By eliminating technical debt, we've slashed our annual cloud expenditures by 53%. ✅ Enhanced Cyber Security: Strengthening our cyber security protocols has fortified our operational integrity. ✅ Cutting-Edge Center Manager Portal: Our real-time portal empowers effective management for front-line staff (the true heroes) by providing critical insights into center performance, with an impressive average of 47,000 views monthly. ✅ EUC Provider Enhancement: Engaging a new provider has elevated service levels and asset management efficiency, while reducing costs by 15-20%. ✅ Insourcing Contact Center Operations: By streamlining operations, we've achieved a 75% cost reduction, reduced a 30,000 backlog tasks to 100 and significantly enhancing customer service responsiveness and satisfaction. This strategic move allowed us to own the customer experience and gain insights to continuously rapidly improve. ✅ Digital Literacy Initiatives: Through innovative pilots like Digital Literacy @ Play supported by Apple in Education, we're equipping children with essential digital skills, resulting in improved learning outcomes and a 16-point increase in Family NPS.
Our journey continues with several large exciting initiatives currently near completion on the horizon, which I eagerly anticipate sharing soon. I am profoundly grateful for the extraordinary team whose dedication and expertise have made these achievements possible. Together, we will continue to strive for excellence and try to get better each day.
#Leadership #Innovation #CustomerCentricity #Teamwork #ContinuousImprovement
