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Carlos del Corral
CEO and Co-Founder at Lumoa ☀ Make the Voice of Customer actionable with Lumoa ☀ AI-based CX insights
Carlos del Corral is a customer experience professional with extensive experience in leadership roles and a focus on innovation and data-driven solutions. He currently holds multiple positions:
Professional Roles
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CEO of Lumoa: Carlos is the Chief Executive Officer at Lumoa, a company specializing in customer experience solutions.14 He was appointed to this role on December 17, 2021.4
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Ambassador at ECXO: Carlos serves as an Ambassador for the European Customer Experience Organization (ECXO).2 This organization is dedicated to promoting customer-centric practices across Europe.
Background and Expertise
Carlos is known for his:
- Customer-centric approach: He is described as a customer-centric leader with a deep passion for data and innovation.1
- Technology background: Prior to his current roles, Carlos held the position of Director of Mobile Data from 2014 to 2016.2
- Entrepreneurial spirit: He co-founded Lumoa before becoming its CEO.2
Professional Activities
Carlos is actively involved in:
- Client engagement: He travels to meet with clients, as evidenced by his 2023 worldwide tour, which included visits to New York.3
- Industry networking: He is open to professional connections and catch-ups during his business travels.3
Carlos del Corral's LinkedIn username is indeed carlosdelcorral, as mentioned in the query. His diverse roles and experiences in customer experience and technology leadership make him a valuable ambassador for ECXO and a notable figure in the CX industry.
Highlights
Sometimes, all you need is someone beside you to talk about important matters.
And so, on May 23 (that's in 3 DAYS!), it'll be Fabrizio Trotti and I giving you the chat! Not just any chat, but the State of AI in Customer Experience.
That's right! This and more about the trends, relevant stats, etc. that will help you keep up with the rapid development of AI.
Click the link in my comments to register and don't forget to invite your friends!
Here i go again with some data i got from our recent research.
There's not much need to elaborate on the visual, but considering the significant improvements already observed, what else can AI in CX achieve in terms of operational efficiency?
Let me share you two findings:
- Using AI, there is about 20-25% expected reduction in the number of contacts, resulting in savings of 800 hours per month.
- For every 100 hours of work they would normally do without AI, they can now achieve the equivalent of 135 hours of work in the same time span, thanks to the efficiency provided by AI technology.
Want to know more? Well, reserve your copy of our State of AI in CX now! The link is in my comments.
#stateofai #netigatelumoa #cx #ai
State Of AI In CX 2024 – Lumoa
