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Carlos Paniagua
CTO and Co-Founder at Glia, The World's Only ChannelLess® Platform
Carlos Paniagua is the Chief Technology Officer (CTO) and Co-Founder of Glia, a company that provides digital customer service solutions. Here are some key details about Carlos:
Background and Education
Carlos is originally from Guatemala, Central America.3 He holds:
- A Bachelor's degree in Computer Sciences and Engineering from Universidad de San Carlos de Guatemala (2004-2008)1
- Two Master's degrees in Computer Software Engineering:
- One from the University of Tartu (2010-2012)
- Another from Tallinna Tehnikaülikool (Tallinn University of Technology), both with Cum Laude honors (2010-2012)1
Professional Experience
- Carlos co-founded Glia in June 2012 and has been serving as its CTO since then.1
- Prior to Glia, he worked as a Junior Researcher at the University of Tartu from November 2010 to May 2012.1
- He also held positions as a Software Development Specialist at ACS, a Xerox Company, and as a Training Manager at IT Education Centre of Excellence India.1
Role at Glia
As CTO and Co-Founder of Glia, Carlos has been instrumental in:
- Building the company's technology and teams.4
- Developing Glia's digital customer service platform, which allows businesses to connect with customers through chat, voice, and video.2
- Growing the company to serve over 500 financial institutions.2
Personal Traits and Values
Carlos is known for:
- His focus on perseverance and seeing opportunities instead of problems.3
- Advocating for diversity in the workplace, believing that language shapes understanding and connections with people.3
- Promoting strong company culture through Glia's core values: Collaborate, Challenge, Master, and Persevere (CChaMP).3
Connection to Estonia
Carlos moved to Estonia in 2010 for his studies and has since made it his home.3 He played a key role in establishing Glia's development team in Tartu, Estonia, leveraging his connections from his time at the university.3
Highlights
Glia Virtual Assistants (GVAs) are the latest in the ongoing evolution of our #DigitalCustomerService platform and in our continuous focus on enhancing the #CustomerExperience, with a blend of #ConversationalAI self-service and high-touch human guidance.
Learn more: https://lnkd.in/dS3UQS7a #CX
Excited to welcome the Finn AI team to Glia. This acquisition advances #automation on our #DigitalCustomerService (DCS) platform with robust #AI virtual assistants developed for #financialinstitutions with a deep understanding of Glia. Stay tuned for future AI developments…
