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Cayleigh McCarthy
Global Director of Customer Success @ Discuss
Cayleigh McCarthy is the Global Director of Customer Success at Discuss, a position she has held since February 2023.1 Based in Boston, Massachusetts, Cayleigh brings a wealth of experience in customer success, sales enablement, and program management to her role at Discuss.1
Professional Background
Prior to joining Discuss, Cayleigh held several notable positions:
- Sales Enablement and Learning Partner, Americas at Criteo (July 2022 - February 2023)1
- Senior Customer Success Manager at HubSpot (October 2019 - October 2021)1
- Programs Advisor at Academic Studies Abroad (ASA) (June 2016 - June 2018)1
Education
Cayleigh holds a dual degree from Stonehill College:
- BSBA in Marketing
- BA in Graphic Design1
Skills and Achievements
Throughout her career, Cayleigh has demonstrated expertise in:
- Implementing sales enablement programs
- Managing customer success for high-value accounts
- Developing peer learning initiatives
- Mentoring new hires
- Risk mitigation and forecasting
At HubSpot, she managed an install base averaging $3.5M ARR with 104% retention and developed a peer learning program for a team of 45 CSMs.1
Current Role at Discuss
As the Global Director of Customer Success at Discuss, Cayleigh is responsible for leading customer success initiatives for the company, which specializes in market insights and customer experience solutions.2 Her role likely involves ensuring customer satisfaction, driving retention, and promoting growth among Discuss's client base.
Cayleigh is actively involved in growing her team at Discuss, recently posting about hiring a Senior Customer Success Manager based in the UK to support strategic customers.3
Highlights
It's that time again...🥁... Discuss Customer Success is growing and that means I'm #hiring! This is a high-impact, high-visibility role focusing on developing relationships with our (pretty cool, in my humble opinion) strategic customers and supporting their quest for stellar qualitative research insights - check out the opportunity below.
If you have strong relationship management, QBR prep/delivery, onboarding, product activation and data analysis skills, enjoy managing cross-functional projects on a small but mighty team, and have genuine curiosity about the customers you work with - I want to hear from you! Apply below, share with anyone you think may be a good fit or DM me with any questions.
My Discuss Customer Success team is growing! ✨ I'm #hiring for a Senior #CustomerSuccessManager based in the UK to support strategic customers throughout the EMEA region.
If you, or someone you know, is looking for a high-impact and high-visibility role that will showcase leadership, consultative and presentation skills - please reach out!
*Must have prior CSM experience and be comfortable with travel for in-person meetings.
👀 Further details:
