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Cayley Sheehan
Customer Officer, SAP Sustainability
Cayley Sheehan serves as the Customer Officer at SAP, a role she has held since March 2024. Based in New York City, she has been a vital part of the SAP Global Marketing team for over a decade, contributing significantly to the company's branding and marketing strategies. Under her influence, SAP's brand value reportedly increased by $8.3 billion, helping the company consistently rank among the top technology firms globally.1
Professional Background
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Current Role: As Customer Officer, Cayley focuses on sustainability initiatives within SAP, emphasizing customer engagement and relationship management. Her responsibilities include developing strategic recommendations that align with SAP's purpose and enhancing brand experiences for both new and existing audiences.12
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Previous Positions: Before her current role, she served as the Executive Communications Lead for the Marketing and Solutions Board Area at SAP from September 2021 to March 2024. In this capacity, she was responsible for crafting communications strategies for senior executives and managing corporate communications to engage a global workforce.1
Expertise and Contributions
Cayley is recognized for her expertise in:
- Brand Strategy: She has played a crucial role in shaping SAP's brand narrative and ensuring consistent messaging across various platforms.
- Employee Engagement: She is actively involved in initiatives that promote diversity and inclusion within the workplace, serving as the NYC chapter lead of SAP's Business Women's Network and as a Corporate Social Responsibility lead.1
- Mentorship: Cayley is passionate about empowering women and youth, dedicating time to mentor others both professionally and personally.1
Education
Cayley holds a BA in Global Studies from Providence College (2006-2009) and attended Connelly School of the Holy Child (2001-2005) for her earlier education.1
Recognition
Throughout her career at SAP, Cayley has received multiple awards for her contributions to teamwork, positivity, and leadership within employee networks.1
Her commitment to excellence in branding and her strategic approach to customer relations make her a key figure in driving SAP’s mission to help the world run better.
